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Position Summary/ Objective: Under the direction of the Maintenance Supervisor and/or Manager, the Security Officer will be responsible for safeguarding guests, owners, visitors, associates and resort assets. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Perform protective and enforcement/patrol duties for the safety of guests and associates and the security of the property. Answer radio calls for assistance from guests and associates. Initiate and follow-up on investigations of incidents that occur on resort property. Patrol property for security and safety issues, and corrects or documents findings. Monitor and review CCTV video for compliance and safety issues. Trouble shoot and respond to fire alarms, intrusion alarms and other life safety alarms as needed. Assist in maintaining property parking program. Assist maintenance team with various handyman functions, as needed. Support resort departments and property safety and security programs as needed or directed. Assist department manager or security supervisor in maintenance of crisis management plans, safety programs, and other department initiatives. Responsible for the disposition and storage of lost and found items including follow up calls to guest regarding lost items. Maintain security equipment in operational state. Participate in the property electronic key accountability and audits. Assist in maintaining fleet vehicle program including servicing and condition of vehicles. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate for this opportunity must be an alert, brave, and proactive individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ year of security or law enforcement related background. Experience in patrol techniques and crisis management is preferred. High school diploma or equivalent education. Education and training in the Protective Services Field experience is highly preferred. Ability to work 3rd shift. State Guard card is preferred. Current CPR/AED certification is preferred. Must have a valid Driver's License. Must be able to communicate effectively with guests, supervisors and associates. Stay informed concerning emergency procedures, current projects, security issues, and location of emergency equipment. Strong customer focus and customer service skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment. Work Location: In person
Job Description Are you a college student looking to make your summer count? Aramark?s Internship Program is more than a summer experience?it?s a launchpad for your future. Whether you're a rising sophomore, junior, or senior, this paid 10?12 week experience offers a front-row seat to the fast-paced world of hospitality and management. You?ll work side-by-side with leaders, take on meaningful responsibilities, and gain exposure to real-world operations that will elevate your leadership skills and sharpen your career focus. With mentorship, community, and the potential for full-time placement after graduation, this is your chance to explore your passions and build a foundation for long-term success. Compensation Data COMPENSATION: The hourly rate for this position is $19.00 to $19.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Update our internal databases with new employee information, including contact details and employment forms.? ?Gather payroll data like leaves, working hours, and bank accounts.? ?Screen resumes and application forms.? ?Schedule and confirm interviews with candidates.? ?Post, update, and remove job ads from job boards, career pages, and social networks.? ?Prepare HR-related reports as needed (like training budgets by department).? ?Address employee queries about benefits (like number of remaining vac days).? ?Review and distribute company policies in digital formats or hard copies.? Participate in organizing company events and career days.? Qualifications Candidates actively pursuing a bachelor?s degree in any field of study. A major in hospitality, business, culinary, or facilities management is preferred. Please keep in mind that educational requirements may change depending on the responsibilities of the role. Candidates willing to work flexible hours, which may include nights, weekends or holidays Must be eligible to work in the U.S. without sponsorship About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Job Title: Entertainment Lead Reports To: Live Experience Manager Working Hours: Normal operational hours will vary based on park operations, including weekends, holidays, and evening performances Place of Work: LEGOLAND California Resort Other: Full Time Contract (as applicable) ABOUT RWS GLOBAL RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more. RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com. JOB SUMMARY The Entertainment Lead will serve as a key operational and artistic leader within the Entertainment department at LEGOLAND California Resort. This role combines the disciplines of stage management and company management, with responsibility for overseeing the rehearsal process and daily operation of assigned shows, events, and guest experiences. The Entertainment Lead will manage multiple performances and/or experiences daily within core offerings, ensuring the highest standards of show quality while leading, developing, and motivating cast and crew. This position acts as the central point of contact for performers, technicians, and operational teams, ensuring seamless delivery of entertainment offerings and an exceptional guest experience, with children and families as the primary focus. KEY TASKS Role & Responsibilities: Provide daily leadership and operational oversight for all assigned Entertainment shows, events, and experiences, ensuring artistic and technical integrity is maintained at all times Maintain working knowledge of all show positions required for smooth and safe operation Act as the primary day-to-day point of contact for performers, character teams, and technical staff, managing movement, coverage, and operational gaps Ensure all entertainment offerings run smoothly, efficiently, and as advertised to guests Complete administrative duties including, but not limited to: Scheduling Timekeeping and payroll support Performance tracking Daily show reporting Show archiving and production book maintenance Updating Standard Operating Procedures Serve as Department Duty Manager as required Supervise and support teams including technicians, performers, costume/dresser teams, ushers, and event support staff Liaise with other departments and duty managers to ensure seamless resort-wide operations Conduct show audits and complete show reports to maintain performance standards Attend and support all rehearsals and auditions for current and upcoming productions and events Collaborate with Production and Technical teams on rehearsals, show “put-ins,” sign-offs, and ongoing development needs Lead, coach, and develop cast and crew by: Delivering performance notes Maintaining performance trackers Setting team goals Providing daily updates to department and resort leadership Fostering a positive, inclusive, and guest-focused working environment Act as a front-line management representative and liaison with Entertainment Technical Support and Production Management teams Attend production, stage management, and development meetings as required Ensure compliance with all health, safety, and operational standards, including participation in inspections and audits QUALIFICATIONS & SKILLS Proven experience in stage management, entertainment operations, or live event production Strong leadership and team management skills with the ability to motivate diverse teams Excellent organizational and administrative skills with strong attention to detail Ability to manage multiple shows, experiences, and priorities simultaneously Strong communication and interpersonal skills Experience working in theme parks, live events, or high-volume entertainment environments preferred Proficiency in Microsoft Office and production documentation practices Ability to work flexible hours, including evenings, weekends, and holidays A proactive, solution-oriented mindset with the ability to adapt in a fast-paced environment Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked. vIVYJoyQuD
POSITION PURPOSE Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager. ESSENTIAL FUNCTIONS Ensure WELCOME process is followed by all associates, proper recognition of BONVOY members, 15/10 rule is being followed by all associates, check out is efficient, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification, input of personal information, and credit are established and all posting, rate schedules, packages, cash transactions, account settlements and deposits are handled correctly. Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally stating first name, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through, Guest and Associate requests are input into GXP, follow up calls are made to guest and time of tasks completed are ensured. Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Train all associates in Marketplace and SOP’s. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff in Buzz sessions. Check status of departures on a daily basis. Corporate Connect Lounge and ensure open and closed on time as well as operated efficiently. Make sure all stock for necessary printing is ordered. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, Night Audit, and the Front Office Manager. Ensure Night Audit is processing all tasks correctly and completely. In absence of Bell Captain oversee the Valet and Bell Departments. Ensure all necessary reports, time edit are completed on a daily basis, Daily Department Associate Audits, and forms are completed daily. Track and log all upgrades, call offs, and guest complaints. Complete and present performance reviews as well as proposals for increases. Pre screening front office applicants, reference checks, new hire paperwork, and all associate paperwork for payroll processing. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: This position will require associate to train during the overnight hours in order to have a clear understanding and successfully complete a Night Audit shift when the need should arise. Assist Guest Relations/Receivables as necessary. Any other duties as assigned by the Front Office Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education & Experience High School diploma or equivalent required. Front desk experience required. 1-2 years supervisory experience preferred. Experience at a property of similar size and quality preferred. Licenses or Certificates Not applicable Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Activities Attendant - Seasonal Overview: Responsible for leading, directing and assisting with resort activities. Responsibilities: • Report for scheduled shifts on time and in assigned uniform. • Ensure resort guests have an exemplary experience through guest service. • Responsible for carrying out and leading the day's activities. Before the day begins, you will need to understand your role in the day's activities. • Responsible for timely set-up and break-down of activity stations. Ensure all activity areas are well maintained and clean. • Assist in enforcing guest-related pool policies and standards. • Utilize the point-of-sale system and run all necessary reports. Follow end of shift balancing. • Assist guests and members with any request or know where to direct them. • Work safely and follow all Omni Safety and Loss Prevention standards. • Perform other duties as assigned by leadership. • Responsible for assisting with pool activations and guest engagement. • This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: • Must have a flexible schedule and be available to work weekends and holidays. • High energy with a service mindset and a Can-do attitude • Excellent communication skills. • Must complete CA Food handler’s Card training that is provided upon hire. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Position Summary/ Objective: Under the direction of the Housekeeping Supervisor and/or Manager, the House Attendant will be responsible for providing support to housekeeping associates and maintaining the public areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Provide Room Attendants with supplies necessary to perform their duties. Empty carts of soiled linen and trash. Clean and maintain the resort corridors, stairs, patio deck, garage, hot tub, sauna, and general public areas at the highest state of cleanliness. Assist with VIP room preparations, chemical clean carpet as needed with provided equipment, turn mattresses as scheduled by supervisors, wash walls, windows, and public areas, move furniture upon request, maintain supply and storage of linen, assist in the needs of owners and guests, and cross train in repairs and maintenance responsibilities. Work closely with front desk associates, run errands for the Housekeeper Supervisor and/or Manager, and dust and polish all wood and brass areas. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience preferred. High school diploma or equivalent preferred. Ability to multitask effectively. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in English is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Position Summary/ Objective: Under the direction of the Housekeeping Supervisor and/or Manager, the House Attendant will be responsible for providing support to housekeeping associates and maintaining the public areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Provide Room Attendants with supplies necessary to perform their duties. Empty carts of soiled linen and trash. Clean and maintain the resort corridors, stairs, patio deck, garage, hot tub, sauna, and general public areas at the highest state of cleanliness. Assist with VIP room preparations, chemical clean carpet as needed with provided equipment, turn mattresses as scheduled by supervisors, wash walls, windows, and public areas, move furniture upon request, maintain supply and storage of linen, assist in the needs of owners and guests, and cross train in repairs and maintenance responsibilities. Work closely with front desk associates, run errands for the Housekeeper Supervisor and/or Manager, and dust and polish all wood and brass areas. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience preferred. High school diploma or equivalent preferred. Ability to multitask effectively. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in English is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
We are seeking a line cook for the Cove to manage all aspects of the food production for the restaurant, including food preparation according to the description. Adhere to sanitation practices. Prepare food items for customers using a quality predetermined method in a timely and consistent manner. Set up station with predetermined mise en place required to service the restaurant. Practice sanitation and safety daily to ensure the total customer satisfaction. Consult with Executive Sous Chef on a daily basis as well as with other departments that are directly related to the Food & Beverage Department. Participate, support and make recommendations for ongoing resort programs with continuous improvement in networking.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Banquet Server-PT Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Server comprehends the food and beverage menus and serves food and drinks to our guests directly. Responsibilities: • • Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws. • • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections. • • Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel including but not limited to polishing china, glass, silver and holloware, brewing coffee, cleaning and filling condiments, serving food and beverage, setup and breakdown of buffets and food stations, proper breakdown and storage of FOH food requisitions, cleaning and clearing of tables. • • Complete set up and break down of assigned banquet event. • • Perform all banquet sidework as assigned by management including but not limited to the cleaning of food and beverage equipment, tables, walls, and carpets surrounding assigned work area. • • Perform proper steps of service for all banquet events. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation. • • Assist culinary with food and beverage assembly and plate up as needed. • • Responsible to pick up clean linen from storeroom as well as bring dirty linen to designated area for cleaning at the end of each event. • • Responsible to adhere to all proper trash procedures. • • Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival. • • Must retain and maintain complete knowledge of all food and beverage menu items. • • Report to management any need for housekeeping or maintenance of banquet areas and banquet equipment. • • Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment. • • Contribute to the cleanliness and organization of all banquet space, FOH & BOH. • • Executes all necessary instructions on Banquet Event Orders. • • Assist in the controlling of food and beverage quantities by avoiding over/under preparing. • • Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • • Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. • • Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc. • • Responsible to attend daily stand up meeting to gather relevant information prior to each event. • • Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. • • Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. • • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. • • Attend all required department trainings and meetings. • • Perform any other duties required by management. Qualifications: • • Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business. • • A minimum of relevant serving experience in a large convention hotel is strongly preferred. • • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • • Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. • • Must have the ability to report to work on time and when scheduled. • • Must have the ability to stand and/or walk for extended periods of time. • • Must meet standards of appearance and maintain a high level of personal hygiene at all time. • • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. • • Computer literacy to include: Payroll systems, Micros, POS systems • • Serve Safe certified | Unexpired TIPs required. • • ENVIRONMENT & PHYSICAL REQUIREMENTS: • o Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature. • o The ability to stand/walk for extended periods of time. • o The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs. • o Exposure to hazardous cleaning chemicals. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Banquet Server-PT Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Server comprehends the food and beverage menus and serves food and drinks to our guests directly. Responsibilities: • • Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws. • • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections. • • Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel including but not limited to polishing china, glass, silver and holloware, brewing coffee, cleaning and filling condiments, serving food and beverage, setup and breakdown of buffets and food stations, proper breakdown and storage of FOH food requisitions, cleaning and clearing of tables. • • Complete set up and break down of assigned banquet event. • • Perform all banquet sidework as assigned by management including but not limited to the cleaning of food and beverage equipment, tables, walls, and carpets surrounding assigned work area. • • Perform proper steps of service for all banquet events. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation. • • Assist culinary with food and beverage assembly and plate up as needed. • • Responsible to pick up clean linen from storeroom as well as bring dirty linen to designated area for cleaning at the end of each event. • • Responsible to adhere to all proper trash procedures. • • Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas. Ensures prompt delivery and quality control from point of departure to arrival. • • Must retain and maintain complete knowledge of all food and beverage menu items. • • Report to management any need for housekeeping or maintenance of banquet areas and banquet equipment. • • Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment. • • Contribute to the cleanliness and organization of all banquet space, FOH & BOH. • • Executes all necessary instructions on Banquet Event Orders. • • Assist in the controlling of food and beverage quantities by avoiding over/under preparing. • • Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • • Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. • • Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc. • • Responsible to attend daily stand up meeting to gather relevant information prior to each event. • • Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. • • Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. • • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. • • Attend all required department trainings and meetings. • • Perform any other duties required by management. Qualifications: • • Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business. • • A minimum of relevant serving experience in a large convention hotel is strongly preferred. • • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • • Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. • • Must have the ability to report to work on time and when scheduled. • • Must have the ability to stand and/or walk for extended periods of time. • • Must meet standards of appearance and maintain a high level of personal hygiene at all time. • • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. • • Computer literacy to include: Payroll systems, Micros, POS systems • • Serve Safe certified | Unexpired TIPs required. • • ENVIRONMENT & PHYSICAL REQUIREMENTS: • o Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature. • o The ability to stand/walk for extended periods of time. • o The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs. • o Exposure to hazardous cleaning chemicals. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
We’re seeking polished, dynamic sales professionals with proven timeshare sales experience to join our highly successful in-house team at the beautiful MarBrisa Resort in Carlsbad. Overlooking the Pacific Ocean, MarBrisa offers a luxurious and relaxing retreat for our owners and guests. With a private entrance to Legoland, updated guest rooms, family-friendly activities, and breathtaking ocean views, MarBrisa delivers both an exceptional vacation experience and a rewarding opportunity for accomplished timeshare sales professionals. Why You’ll Love Working With Us: Top-tier compensation: Hourly base + achievable bonuses (Earning potential: $200,000 + annually) Work-life balance: Most agents work around 30 hours per week Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care) Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation All new Team Members are automatically enrolled in the HGV Retirement Savings Plan Our Go Hilton Team Member Travel Program offers rooms for as low as $40/night and 50% off at participating hotel-operated restaurants And so much more! What You’ll Do: Present luxury vacation ownership products to current owners and build maximum sales Attend weekly sales meetings and all required sales trainings to learn key information on product and related updates Collaborate with Quality Assurance Managers to resolve guest related issues as they arise Promote a positive work environment and adhere to Hilton Grand Vacation's core values and policies Carry out all reasonable requests by management of which the team member is capable of performing What You'll Bring: 6 months or more of recent in-house timeshare sales experience Consistent track record with the ability to adapt to changes in a fast-paced environment Ability to work a flexible work schedule to include evenings, weekends and holidays An active California Real Estate License Proficiency (reading/writing/speaking) in English High School diploma or equivalent We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
POSITION PURPOSE The Human Resources Manager is a key member of the Human Resources team and works with the HR team to carry out the properties culture and brands promise. The Human Resources Manager is largely responsible for the daily activities of the Human Resource Office, including recruitment, development and retention of talented candidates, benefits administration, managing workplace incidents and injuries, facilitating employee investigations, and the planning and execution of activities for team members. This position also is responsible for ensuring all associates are trained to provide excellent and consistent service and to maintain complete adherence to all Brand and property standards. Presents, develops and conducts or coordinates training sessions to promote associate development. Monitors and maintains New Hire Training Program. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of associates and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures. ESSENTIAL FUNCTIONS HR Policies and Procedures: Develop and update HR policies and procedures. Support upper management in implementing human resource strategies depending on the organizational vision Ensure all HR activities are in line with company objectives and values Work closely with HR Director to develop and implement HR strategic programs that will drive increased employee satisfaction, retention and commitment levels Act as a Health & Safety committee member Employee Relations, Engagement & Recognition: Address employee concerns and provide solutions in a timely manner. Act as a point of contact to respond to general HR related inquiries Work with Leads to create employee development plans and Performance Improvement Plans when necessary for support teams. Assist the HR Director with special projects such as (but not limited to): compensation analysis, compset salary reviews, staff meetings and Shining Star Employee Recognition Program. Understand and use the concepts and legal guidelines that guide an employer to ensure all persons, (candidates or associates) are treated ethically, morally, and within the requirements of the law. Knowledge and practice of FLSA, FMLA, ADA, EEO, OSHA, COBRA, etc., and an understanding of how state laws differ from federal laws. Assists in maintaining a collaborative environment by utilizing an open door policy to acknowledge employee problems or concerns in a timely manner Assists in keeping associates informed of important information and maintaining effective communication channels throughout the property Reviews disciplinary action forms for accuracy and consistency, including supporting documentation. Accountable for determining appropriate action. Work with Department Managers for resolution of employee issues/grievances Ensures employee files are well secured and contain required employment paperwork and documentation Ensures compliance with immigration regulations as it relates to employment. Responsible for tracking of Form I-9 expirations and communicating status with employees and management. Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act Ensures medical records are maintained in a separate, secure and confidential medical file Assists in overseeing Workers Compensation claims to ensure appropriate employee care and manage costs. Maintain OSHA log in accordance with the act, correlate and communicate incident trends, and participate in safety team meetings. Talent Acquisition and Recruitment: Develop and implement strategies for sourcing and attracting top talent. Manage the end-to-end recruitment process, from job posting to onboarding. Assists director in developing and executing a recruitment strategy. Uses metrics to evaluate programs and determine effectiveness. Modify strategy as needed. Executes recruitment and on-boarding process from beginning to end. Participate in recruiting events at schools, fairs and conferences. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings Ensure recruitment and hiring practices are in compliance with all local, state, and federal employment laws Responsible for recording and maintaining employee information in HRIS such new hire data, personal data, transfers, change of work status, etc. Development Lead the new hire orientation program for associates to receive the appropriate training to successfully perform their job. Ensures coordination and facilitation of new hire orientation program, brand mandated and other compliance trainings. Ensures and tracks brand training compliance Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate Assists with the company-wide managers’ performance evaluation process Leadership Responsibilities Creates value through proactive approaches that will affect performance outcome Creates a collaborative environment by supporting effective communication channels and team based culture at property Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions Other Key Responsibilities: May be expected to work in other areas of the complex when needed to assist operations to perform job duties not necessarily contained in this job description Maintain a safe work environment for colleagues and a safe hotel for guests Other duties and responsibilities as assigned Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with the rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Coach and counsel employees and managers as needed. Advise Director of Human Resources and Managing Director of potential human resources opportunities. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Speak, read, write and understand the primary language(s) used in the workplace. Speak, read, write and understand Spanish. Must be able to work autonomously with minimal supervision. Ability to access, input, analyze, and retrieve information from computers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation. Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions. Ability to be resourceful, creative and maintain flexibility. Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends. Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times. Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of resort. Ability to memorize, recollect and quickly retrieve dates, names, times and other data. Ability to participate in (and lead when necessary) all departmental and resort-wide meetings. Present a professional demeanor, and strong business acumen Possess expertise in industry related recruiting best practices Extensive interviewing and sourcing experience Ability to speak effectively before groups of customers or employees of organization. Strong administrative, communication, and organizational skills, with attention to detail Ability to deal with employees, some of whom require high levels of patience, tact and diplomacy Strong customer service orientation Outstanding analytical, communication, negotiation, collaboration, presentation, and project management skills Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems. Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings and air travel. Length of time of these tasks may vary from day to day and task to task. Must be able to walk up to a quarter of a mile to access the other property. Must be able to exert well-paced ability to reach other departments and locations of the resort on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Ability to perceive the nature of sound with or without a correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education & Experience High school diploma or equivalent required Three years’ experience in human resources required, OR Two years’ experience in human resources if accompanied with a four-year degree from an accredited university in Human Resources or related major. One year experience in hospitality Licenses or Certificates PHR and SHRM-CP preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.