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Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Position Summary/ Objective: Under the direction of the department Manager or Supervisor, the Intern will be responsible for completing entry-level work for our organization to gain work experience that will be beneficial in their career. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Complete tasks assigned by a Manager or Supervisor. Perform clerical duties. Learn technical skills through job shadowing and training. Run general industry related errands. Provide recommendations to management for improving our business. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) preferred. Excellent written and verbal communication skills. Self-directed and able to work without supervision. Energetic and eager to tackle new projects and ideas. Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Overview: The Irrigation Technician will report to the Managing Superintendent of Golf Courses and Grounds. This individual is responsible for assisting the Irrigation Foreman with the programming, operation and maintenance of the golf course irrigation system, which is inclusive of pump station, controllers, in ground, computers and hand-held units. Responsibilities: • Monitors and maintains two wire irrigation system in optimum operating condition. • Continuously monitors irrigation heads for effective watering, making necessary adjustments physically and in control. • Changes or cleans all filters in the pump stations as needed. • Maintains all pumps and pump station components • Works with foreman to competently repair the irrigation system, pipes and irrigation heads as needed. • Ensures a safe working environment. • Keeps up-to-date reports w/pump station readings, well readings, and rain reports and manages annual/semi-annual pump preventative maintenance service. Qualifications: • Two to four year certificate from a college or technical school is preferred; or two to four year related experience and/or training; or equivalent combination of education and experience. • Ability to compute rate, ratio and percent and to draw and interpret bar graphs. • Valid Texas Driver’s License, maintains ongoing education in irrigation system management and agronomic implications. • Ability to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. • Ability to frequently lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Position Summary/ Objective: Under the direction of the Activities Supervisor and/or Manager, the Activities Associate will be responsible for providing guests and owners with fun and engaging activities to enhance their resort experience. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Coordinate and orchestrate a variety of fun crafts and activities for our guests and owners. Lead activities and ensure maximum guest and owner engagement. Secure and maintain inventory of supplies, arts and crafts. Work with both children and adults on crafts and activities like bingo, craft projects and events. Engage guests and owners in conversation during activities. Meet and exceed guest and owner expectations by providing exceptional customer service. Stay informed with emergency procedures, current projects, security issues, and location of emergency equipment. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Food handler's card is required. Must be 21+ years old as this role requires alcohol handling. Must have a valid Driver's license. High school diploma or equivalent. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in both written and verbal Spanish is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Purchasing - Storeroom and Receiving Attendant-Seasonal-Part Time Overview: Omni Hotels & Resorts is seeking a passionate Purchasing/Receiving Clerk to join our team. This team member will ensure that all food items received meet the approved criteria established by the hotel Food and Beverage/Purchasing Departments. He/she will conduct a thorough, but prompt, inspection of every delivery to ascertain proper specification factors to determine acceptability. Responsibilities: • · Check shipment by comparing it with Daily Order Sheet and invoice to ensure that what we are receiving is what was ordered (quantity, price, quality state, size, count, weight tolerance and acceptable expiration date). • · Fill out an error correction when necessary, in duplicate to assure proper credit for amount of discrepancy and notify Storeroom Supervisor immediately of shortage to arrange for a replacement. • · If shipment is correct, time stamp and sign driver's and hotel copies of invoice. Place the hotel stamp on front side of invoice and sign next to "Received By". • · If shipment is received with delivery slip or memo invoice, follow the same procedure and fill out a "goods received without invoice" form (completed after inspection). • · Submit daily a progress report to Purchasing for outstanding deliveries. • · Directs the traffic of all incoming items until they have been properly dated, priced, labeled or tagged. The pricing procedure is to be done by the Receiving Agent, Storeroom Manager or Assistant Purchasing Manager only. All items will be priced out "as purchased", i.e., per each, per pound, per case. • · Labels all incoming bread and bakery deliveries as to outlet or banquet function. • · Conduct random spot-checks of all perishable items for proper storing and packaging to guard against quality loss due to over-exposure to storage temperatures, improper rotation, etc. • · Assists and directs inventory documentaries along with the Storeroom Manager as necessary. • · Assists in filling requisitions and sanitation maintenance daily. • · Assist in conducting End-of-Month physical inventory. • · Perform any other duties as required by management. Qualifications: • · Must be flexible and able to work am and pm shifts, weekends and holidays. • · Must be able to handle repeated lifting, pushing, pulling and carrying up to 50 pounds. • · Should have basic computer operation understanding and effective communication skills Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. This team member is responsible for maintaining a high standard of cleanliness and sanitation in the kitchen. Responsibilities: • Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Keep dish machine properly cleaned and filled with water per hotel standards. • De-tarnish/polish silver for proper appearance. • Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. • Transport and clean cooking utensils and service ware in order to provide cooks, banquet servers and food servers with appropriate equipment for guests' dining experience. • Performs duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition. • Sweep and mops floors. • Washes worktable, walls, refrigerators, and meat blocks. • Separates and removes trash and garbage and places it in designated containers. • Steam-cleans or hoses-out garbage cans. • Scrapes food from dirty dishes and washes them by hand or places them in racks or on conveyor to dishwashing machine. • Runs glasses through dish machine twice. • Puts away and rotates stock. • Puts away all clean utensils and stock in designated areas. • Cleaning and sanitizing all kitchen equipment, stoves, grills, prep tables, etc. • Cleaning and sanitizing all kitchen area, floors and walls. • Report inventory to supervisor for supplies and cleaning chemicals. • Following safety guidelines and proper usage of all cleaning chemicals before, during and after usage which includes proper storage of all chemicals when not in use. • Report at all times when kitchen equipment not in working order to a supervisor/manager assigned. • Assist kitchen staff when needed. • Assist Stewarding Supervisor in organizing and maintaining all inventories of china, glass & silver. • Attend department meetings and other company required trainings. • Complete other duties as assigned by management. Qualifications: • Strong customer service orientation and skills. • Ability to work cohesively as part of a team. • Ability to communicate effectively. • Excellent safety and sanitation skills. • Create courteous, friendly, professional work environment. • Ability and willingness to work a varied schedule which includes working on weekends and holidays. • Must have unexpired Food Handlers – or obtain upon hire. • Physical strength and stamina are essential to this position due to the high activity level. Must be able to lift/carry/push/pull up to 50 pounds. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
POSITION PURPOSE Responsible for consistently delivering excellent dining experiences of guests while maintaining the quality standards and organization of the restaurant staff. ESSENTIAL FUNCTIONS Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures. Ensure servers are aware of their seated tables and are meeting their guests needs. Handle reservation book, take incoming telephone calls, note reservations and special requests by guests.
POSITION PURPOSE Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Front Office Manager. ESSENTIAL FUNCTIONS Ensure WELCOME process is followed by all associates, proper recognition of Hilton Honors members, 15/10 rule is being followed by all associates, check out is efficient, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification, input of personal information, and credit are established and all posting, rate schedules, packages, cash transactions, account settlements and deposits are handled correctly. Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally stating first name, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through, Guest and Associate requests are input into place, follow up calls are made to guest and time of tasks completed are ensured. Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Train all associates in Marketplace and SOP’s. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff in Buzz sessions. Check status of departures on a daily basis. Corporate Connect Lounge and ensure open and closed on time as well as operated efficiently. Make sure all stock for necessary printing is ordered. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, Night Audit, and the Front Office Manager. Ensure Night Audit is processing all tasks correctly and completely. In absence of Bell Captain oversee the Valet and Bell Departments. Ensure all necessary reports, time edit are completed on a daily basis, Daily Department Associate Audits, and forms are completed daily. Track and log all upgrades, call offs, and guest complaints. Complete and present performance reviews as well as proposals for increases. Pre screening front office applicants, reference checks, new hire paperwork, and all associate paperwork for payroll processing. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Cassara Tapestry rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: This position will require associate to train during the overnight hours in order to have a clear understanding and successfully complete a Night Audit shift when the need should arise. Assist Guest Relations/Receivables as necessary. Any other duties as assigned by the Front Office Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education & Experience High School diploma or equivalent required. Front desk experience required. 1-2 years supervisory experience preferred. Experience at a property of similar size and quality preferred. Licenses or Certificates Not applicable Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Cassara Tapestry from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Cassara Tapestry rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Cassara Tapestry. Hilton is not the owner or operator of Cassara Tapestry. Hilton is not the direct or indirect employer or joint employer of any associates working at Cassara Tapestry. Hilton does not control, govern or regulate any aspect of recruitment or employment at Cassara Tapestry. Hilton is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Hilton be liable for the data collection, use and privacy practices of the Cassara Tapestry owner or operator.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Overview: Responsible for leading, directing and assisting with resort activities. Responsibilities: • Report for scheduled shifts on time and in assigned uniform. • Ensure resort guests have an exemplary experience through guest service. • Responsible for carrying out and leading the day's activities. Before the day begins, you will need to understand your role in the day's activities. • Responsible for timely set-up and break-down of activity stations. Ensure all activity areas are well maintained and clean. • Assist in enforcing guest-related pool policies and standards. • Utilize the point-of-sale system and run all necessary reports. Follow end of shift balancing. • Assist guests and members with any request or know where to direct them. • Work safely and follow all Omni Safety and Loss Prevention standards. • Perform other duties as assigned by leadership. • Responsible for assisting with pool activations and guest engagement. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: • Must have a flexible schedule and be available to work weekends and holidays. • High energy with a service mindset and a Can-do attitude • Excellent communication skills. • Must complete CA Food handler’s Card training that is provided upon hire. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Overview: We expect our guests to have fun in the sun, but safety is always number one! The Lifeguard is responsible for ensuring the safety of all our guests at the pool. Lifeguards will maintain a diligent watch over families and children, enforcing rules with the right balance of firmness and politeness. Lifeguards need to be ready at all times to perform life-saving functions. Lifeguards may also perform all the functions and responsibilities of Pool Attendants as assigned. Responsibilities: · Report for scheduled shifts on time and in assigned uniform. · Ensure guests have an exemplary experience through warm welcomes, anticipatory service and fond farewells. · Monitor the pool deck for safety, cleanliness and guest needs. · Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency. · Provides emergency care and treatment as required until the arrival of emergency medical services. · Performs various maintenance duties as directed to maintain a clean and safe facility. · Handles or refers other problems and situations as they arise within the facility to their immediate supervisor or manager. · Adhere to and enforce all pool rules and policies. · Responsible for maintaining and stocking guard medic bags. · React calmly and effectively in emergency situations. Qualifications: · Prior experience lifeguarding a pool in a resort, country club, or waterpark facility highly preferred. · 1 year of previous lifeguard experience preferred · Candidates who have lifeguard certification are preferred. Will provide training and certification as needed. · Ability to work both independently and in a team environment. · Ability to lift and move up to 50 lbs · Stand and walk for majority of shift · Must have a flexible schedule and be available to work weekends and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
What you'll bring to the team Are you ready to join our AWESOME Security Team? This role requires you to maintain a safe and secure environment for guests and MCs, (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.14K subscribers Watch on Main Responsibilities: 1. Operations Maintains access control Patrols Park, Hotel, Sea Life Aquarium and all employee areas Writes detailed and accurate incident/injury reports Responds to calls for service including but not limited to: Disturbances Lost children Intoxicated/disorderly persons Lost/stolen items Theft Vandalism On-property traffic collisions Medical incidents (alongside Park Health Services team) Fire/panic alarms Money escorts Key assists Suspicious person reports Operates Park Dispatch Center (utilizing CAD operating system) Surveillance of Resort utilizing CCTV system Guest screening at park entrances (bag checks) Employee/vendor entrance / exit screening 2. Marketing Work within the constraints of our annual budget. 3. Financial Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues Provide surveillance (both in uniform and in plain clothes) 4. Development Provide training to new hires in the Security Department. Provide training to other departments as needed or requested. Will receive training as appropriate for the position or other work details. 5. People Provide excellent service and customer/guest relations to all MCs and Park guests Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MC’s when necessary Record “Near Miss” incidents and enter into reporting system Assist with Facility Inspections and Safety Audits Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake. They must not use any tools or equipment for which they have not been trained. When incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Qualifications & Experience Excellent communication skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior theme park experience is helpful. The ability to remain calm under pressure and in high stress situations is required. Must be at least 18 years of age Must have a current Guard Card or PSO Card Must have a valid Driver’s License with a safe driving record Must have valid auto insurance Must be willing to work flexible hours including evenings, weekends, holidays and graveyard to support park operations Must have a valid CPR/First Aid/AED certification or the ability to obtain one before starting Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Twisting - Occasionally (1 - 33%) Bending - Occasionally (1 - 33%) Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%) Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: > 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, moderate - heavy strength Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Visual Requirements: Close eye work (small figures) Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Position - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%) Driving - Frequently (34 - 66%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) (Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range USD $19.25/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.