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POSITION PURPOSE Clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. Self-Inspect clean guest rooms for sale. Clean occupied guest rooms. ESSENTIAL FUNCTIONS Clean and reset guest bedroom and bathroom areas according to established standards as follows: Sort, count, fold and carry linen Make beds Replenish supplies, i.e., amenities, drinking glasses, clean linen Lift and move furniture weighing no more than 20 lbs Sweep, scrub bathroom floor using broom and mops Clean rugs, carpets, upholstered furniture using vacuum cleaner and or proper chemicals Dusts furniture, equipment and fixtures Washes tile walls, tub, sink and toilets Polishes woodwork and metal work such as fixtures and metal fittings Cleans windows, door panels and sills Empties wastebaskets Replenishes bathroom supplies Organize and stock cleaning cart and organize linen closets on floors assigned. Complete accurately, and in a timely manner, any assigned paperwork. Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas All other duties as assigned by a manager or supervisor SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. Assist other housekeeping employees in maintaining clean and organized work area. Maintain at all times a neat and clean professional appearance Enforce hotel safety standards. Perform other duties and handle projects as assigned by Manager. Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances Must be able to work flexible schedules including weekends and holidays SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Knowledgeable with carpet care and floor care Some experience with carpet and floor care equipment preferred Knowledgeable with cleaning chemicals and supply equipment Physical Demands Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment QUALIFICATION STANDARDS Education High school or equivalent education required. Experience Prior commercial housekeeping experience required. Prior hospitality experience preferred. Supervisory experience preferred. Licenses or Certificates Drivers License desired Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator. ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Sheraton Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Sheraton Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Senior Security Supervisor Overview: Assists the Director of Loss Prevention in executing safety standards, supervising loss prevention associates, overseeing wellness and culture of the department, and being a mentor to staff. Responsibilities: Include the following. Other duties and assignments may be made in accordance with this position. · Ensures that all Loss Prevention personnel functions are being properly completed by the Loss Prevention Department. Responsible for disciplining Loss Prevention personnel in conjunction with the Director of Loss Prevention. ·Assists Director in the review of reports completed by Loss Prevention officers to ensure accuracy and timely submission ·Assists Director in completing general liability and Associate accident claims management. Liaises with Associate Services and/or insurance agent to make liability determination. Tracks accident and claim data.Maintains a good relationship with all departments within the hotel and ensures efficient service is available at all times. ·Conduct weekly, monthly, and yearly safety inspections and trainings, in coordination with Department heads. ·Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates. ·Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention and Associate Services ·Ensures that all Loss Prevention equipment (i.e., uniforms, walkie-talkies, cameras, etc.) is kept clean and in good working condition. ·Maintains guest room, public areas and parking surveillance procedures ·Proactively plan, execute and provide assistance on the operation of the parking plan during large events. ·Responsible for making and posting the weekly department schedule. ·Assist Director of Loss Prevention in managing payroll and Kronos timekeeping system. ·Leads Safety Committee Program, Safety Recognition Program, and yearly Safety Refresher programs. Provides safety training to departments periodically. ·Participates in interview and selection process for Officers and Supervisors. ·Oversees training and onboarding for Officers and Supervisors. Ensures Power of One is maintained by team and guests have memorable experiences ·Attends Stand ups, Resume, Pre-conference, Orientation, and other meetings as Loss Prevention representative in Director’s absenceReviews daily key, phone, lost & found, and activity logs to ensure completeness and takes follow-up action as necessary. ·Maintains CPR/AED/1st Aid and other training required for Loss Prevention Officers. Qualifications: ·Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. ·To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Two years progressive Loss Prevention or Security experience in a hotel or related industry. At least one year in a leadership position. · Must have a valid Food Handlers Certification and TIPS Alcohol Certification, or ability to gain them upon hire. · Must have CPR/AED/1st Aid certification from Red Cross or similar organization, or ability to gain one upon hire. · OSHA 30 Card or related experience preferred. · Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. · Ability to write reports, business correspondence, and procedure manuals. · Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. · Ability to write and speak grammatically well and with confidence. Physical Demands & Work Environment: · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. · The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Position Are you looking for a public service opportunity that will challenge you? Do you thrive in an award-winning public service environment? Are you dedicated to providing exceptional services that improve a community's quality of life? If so, apply to be part of our professional, dedicated and committed executive team. The City of Vista is looking for an Engineering Director who will help our city reach new levels of excellence by maintaining our core values of respect, fairness, teamwork, integrity, compassion and stewardship. THE COMMUNITY Located just seven miles inland from the Pacific Ocean in North San Diego County, the City of Vista offers a perfect mild Mediterranean climate. Home to a population of over 99,000, residents and visitors enjoy a wide range of year-round outdoor activities in a setting of gentle rolling hills and pleasant rural surroundings. The City’s centralized location provides quick accessibility to the ocean, the mountains, and famous attractions such as LEGOLAND, the San Diego Zoo and Safari Park, Sea World and Disneyland. Vista is home to the Wave Waterpark and the Moonlight Amphitheatre, an open air theater, which draws thousands of Southern Californians each year to experience award-winning productions. Having invested substantially in its economic development efforts over the years, Vista’s 1,200 acre business park is now home to over 900 growing companies that employ over 23,000 employees. Over the last five years, Vista has experienced the greatest economic boom ever in its history, outperforming most other municipalities in San Diego County in retail sales and employment growth, resulting in impressive sales tax revenues that not only give the City of Vista financial stability, but the means to invest in the community as well. Today, Vista is a crossroads of culture, education, technology and commerce with a vision to meet the diverse needs of all its residents – residential, corporate and retail. QUALITY OF LIFE Vista has been recognized three times in the book “50 Fabulous Places to Raise Your Family”, being listed as one of the 50 best cities in the nation. Our award-winning community provides superior educational opportunities in over 25 public/private schools and colleges in the nearby area. With an average of 340 days of sunshine a year, outdoor fun and recreation tend to be a common theme in a Vista lifestyle. The city boasts 16 community parks which selectively feature theaters, museums, recreation centers, picnic grounds, athletic fields and specialty sports parks. CITY GOVERNMENT The City of Vista is a chartered law city operating under a Council/Manager form of government. Four City Council Members and the Mayor are elected at-large to 4-year staggered terms. The city was incorporated in January 1963. The City Manager along with the City Attorney are appointed by the City Council. City departments/functions include: City Attorney, City Clerk, Community Development, Engineering, Finance, Fire, Human Resources, Information Technology, Public Works, and Recreation & Community Services. The City contracts with the San Diego Sheriff’s Department for law enforcement services. Examples of Essential Functions THE POSITION The Engineering Director plans, organizes, directs, and administers programs of the Engineering Department, including Capital Improvement Projects (CIP), Land Development, Traffic Engineering, Sewer and Stormwater Utilities Divisions and other engineering related programs and functions; coordinates assigned activities with other divisions, outside agencies, and the general public; provides highly responsible and complex staff assistance to the City Manager; performs the duties of City Engineer; participates as a member of executive management team; and performs related work as required. THE IDEAL CANDIDATE The ideal candidate will be an excellent communicator, who has successfully managed Capital Improvement projects, has a great depth of knowledge in construction, and can manage relationships with outside Contractors. The Engineering Director position requires a leader who can, not only, keep projects on task but also partner with Contractors to make sure issues are addressed to ensure top quality in construction. The selected candidate will be a strategic leader and planner who can work with City Council, staff, the business community, and other key stakeholders improve the quality of life for all City residents. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training, education and experience which demonstrates and ability to perform the duties of the position. A typical combination would include a Bachelor’s Degree in Civil Engineering, Public Administration, or a closely related field. Eight (8) years of administrative level experience planning, organizing and directing broad engineering construction programs and field and office civil engineering design, inspection and contract administration. LICENSE REQUIRED: Possession of a valid license as a Civil Engineer issued by the State Board for Professional Engineers, Land Surveyors, and Geologists. Other Information COMPENSATION The salary range for this position is $188,850 to $255,000 annually with an anticipated increase of 3% on July 1, 2027 and a very attractive benefits package. Salary will depend upon the qualifications and experience of the candidate. The deadline to apply is Thursday, October 29th, 2026 VACATION 141 Hrs. - 1-5 years of continuous service 165 Hrs. - 6-20 years 178 Hrs. - 21+ ADMIN. LEAVE Department Directors are provided with 76 hours of Administrative Leave annually, which is to be used within the fiscal year. SICK LEAVE Employees earn 96 hours per year with no cap on accumulation. HOLIDAYS Employees working the 9/80 flex schedule are entitled to 99 hours of holiday leave per fiscal year. INSURANCE The City offers an excellent benefits package, including Blue Shield and Kaiser medical plan options, dental, vision, and life insurance programs. A portion of the employee's and dependent's premiums are paid by the City. WELLNESS PROGRAMMING The City offers comprehensive wellness programming to its employees including onsite wellness facilities and onsite wellness sessions. TUITION REIMBURSEMENT The City's Tuition Reimbursement Plan may assist employees in paying the cost of approved books and tuition for classes which relate to their job. RETIREMENT The City contracts with CalPERS to provide the 3% @ 60 Plan for Classic Member employees or the 2% @ 62 plan for New Members. Employees currently contribute the entire employee contribution. The City does not participate in Social Security, but employees must be enrolled in the Medicare portion. AUTO ALLOWANCE Department Directors receive $400 per month for the use of their personal vehicle during the course of employment. NOTE: The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in the announcement may be modified or revoked without notice.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Loss Prevention Officer Overnight | Full Time Overview: To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention. Responsibilities: 1. To act and perform the assigned tasks as an extension of the General Manager. 2. To observe and report both verbally and in writing on all assignments. 3. Ability to use radio equipment and keep accurate records. Proper telephone etiquette. 4. Patrol the hotel property. Report and record all unsafe conditions. 5. Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures. 6. To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the resorts emergency and life safety procedures. 7. Ability to accept and complete specific assigned tasks, bike, pool chemical follow-up. 8. Enforce hotel policies and procedures. 9. Maintain a professional attitude and appearance. Attend related hotel sponsored classes. 10. Maintain a professional attitude and appearance. 11. Respond to customer-service related tasks as needed. Qualifications: • Must have a background check without serious criminal record and a safe driving record. • Must attain a valid TIPS Alcohol Certification upon hire. • CPR Certification preferred. • Ability to verbally communicate clearly, professionally and diplomatically is required. • Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times. • Hotel / Resort experience preferred. • Prior Security/Loss Prevention experience: strongly preferred. • Ability to be mobile throughout the Resort and work both inside and outside is required. • Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
To provide courteous, informative first contact with potential leisure guests, and utilize prescribed sales techniques and strategies to optimize closing efficiency, conversion, and sales revenues. The Reservations Sales Agent books and maintains reservations received via phone, email or online channels for Group, Leisure, IBT, and Timeshare Marketing Reservations for properties acquired within the Central Reservations Department for Grand Pacific Resorts. The Reservations Sales agent will assist with directing incoming calls to the correct department or individuals for The Cassara Carlsbad as well as Grand Pacific Palisades Resort. ESSENTIAL FUNCTIONS Average % of Time (note percentages may fluctuate based on business volume and staffing) 35% Effectively sell the properties and its amenities to potential guests over the phone with high attention to detail and accuracy at all times while demonstrating required shop caller requirements. 35% Data entry of online reservations and requests from our online travel agency partners such as (ie: Expedia, Booking.com, etc.) and reservations made via property home websites as well as IBT bookings and Legoland programs via email. Filing and reconciling paperwork correctly for organizational and accounting purposes. Entering and logging any other reservations received outside of the above listed channels. 15% Administrative support and data entry of all non-interfaced reservations. 10% Completion of agent checklist for applicable shifts which is required on a daily basis. Any projects, reports, etc. as directed from management. 5% Attend and participate in office “line-ups” and departmental meetings as scheduled. Specific Duties and Tasks Meet standard conversion and individual mystery shop standards set by department. Accurately and professionally acquire necessary information from the guest in order to book a reservation. Properly enter required information into the resort PMS systems. Maintain a high energy, upbeat dialogue with each potential guest that demonstrates an “appropriate boldness” with regard to closing the sale. Also, maintain a strong sales acumen at all times, seeking to close every sales opportunity by providing a strong rapport, accurate information in a confident voice, utilizing urgency tools and assumptive sales verbiage, maintaining control of the call, focusing on selling the experience, and strictly adhering to any other sales techniques/strategies as directed. Strictly adheres to a selective sales policy, weighing the value of each request before accepting it. Be continually aware of hotel inventory/availability, and to oversell inventory only as approved. Actively “up-sell” guests to increase room revenue. Understand and respond to all guest needs and requests in a timely and professional manner. Resolve all guest complaints/concerns in a diplomatic and effective manner, utilizing all available resources to satisfy the guest’s needs. Be completely familiar with all hotel information necessary to actively promote room sales, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms / suites available; and services, costs, hours, and location of all hotel facilities and outlets. Running various reporting; daily, weekly, monthly. Attend periodical familiarization trips to applicable properties or departments as directed. Communicate with offsite and internal departments and understand how they interface with Reservations. Professionally operates the PBX system for the Cassara Carlsbad by correctly routing calls and deliver accurate information to callers. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort: Maintain compliance of all local, state and federal laws and regulations. Participate in the development of short and long term financial and operational goods of the resort. Ensure that guest satisfaction is consistently obtained and maintained. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Skills and Abilities Must be able to read and write to facilitate the communication process Ability to comprehend and retain direction easily Ability to make decisions with only general policies and procedures available for guidance Extremely detail oriented and hands-on Team player and positive attitude Flexible schedule and able to work opening/closing shifts and/or holidays Requires excellent communication skills, both verbal and written Demonstrate high self-confidence, energy and enthusiasm Must possess computer skills, including, but not limited to, Microsoft Office Applications (Word, Excel, Outlook, PowerPoint), Internet search, online booking software and yielding tools Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems. Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. This includes travelling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, calculators, keyboards, mouse, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. Education High School or equivalent education required. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Experience Customer Service experience required. At least one year of Hotel Reservations or Hotel Front Desk environment preferred but not required. Reservations and/or Call Center related discipline experience preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Grand Pacific Resorts standards. Attendance Regular attendance in conformance with the standards, which may be established by Grand Pacific Resorts from time to time, is essential to the successful performance of this position. Employees with irregular attendance and/or timeliness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Grand Pacific Resorts rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time
POSTION PURPOSE: To maintain all buildings and equipment throughout the hotel. ESSENTIAL FUNCTIONS: AVERAGE % OF TIME: 50% Respond to guest room calls as required 20% Prioritize work orders through urgent requests and established hotel area down times in order to minimize inconveniencing guests. Effectively interact with department managers as required. 15% Complete any and all assigned preventative maintenance procedures. Document all work that has been completed in approved forms. 15% Perform general repairs and services in all maintenance related disciplines, including but not limited to; carpentry, mechanics, plumbing, minor electrical, finish work, etc Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including but not limited to cleaning and lubrication on time. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Learn how to Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Troubleshoot and perform repairs on all types of equipment, all electrical equipment, HVAC systems, Plumbing systems, laundry Equipment and Kitchen equipment. Use the Lockout/Tagout system before performing any maintenance work. Perform troubleshooting of hotel Mechanical, Electrical, and Plumbing systems. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Adhere to hotel safety standards. Perform other duties and handle projects as assigned by Manager. Assist other departmental craft workers as required. Perform all duties required as Fire Alarm Response Team. Participate in OSHA/Safety programs within the hotel through awareness in every day job functions and participate on the Hotel’s Emergency Evacuation Team. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to work well with all members of the Engineering Department and all other members of the Hotel Staff. Must promote a cordial and caring attitude toward all other department heads. Highly motivated self starter. Some experience in all phases of mechanical/electrical/plumbing systems to include but not limited to the following: Electrical knowledge: Be able to change out electrical outlets, electrical switches, light bulbs, ballasts, circuit breaker replacement, know how to operate a multimeter and/or voltage tester and do general troubleshooting of electrical circuits. Plumbing knowledge: Be able to operate a drain cleaning machine (aka Snake), solder/sweat ¾” and smaller copper pipe, work with pvc/cpvc pipe, troubleshoot water leaks, troubleshoot toilet/sink/shower leaks and conduct repairs. Mechanical knowledge: General knowledge of how motors and mechanical equipment operate. General knowledge of HVAC systems and the sequence of operations. General repairs: Knowledge of basic hand tools and power tools, Be able to do general furniture repairs (paint touch up, wood repair, etc.) Drywall repairs, vinyl repairs, carpet repairs, vinyl flooring repairs. Appropriate technical schooling would be helpful or proof enrolled in a technical training program. Blueprint reading not necessary but beneficial. Ability to communicate with hotel guests and hotel staff through speech and writing. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10F) and kitchens (+110F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning and repair/maintenance tasks. Must be able to lift up to 25 lbs. On a regular and continuing basis. Must be able to carry issued hand tools and tool pouch at all times for up to four hours. Must have the ability to bend, squat, and frequently lift 50 lbs. The worker is subject to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The worker is subject to atmospheric conditions, one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, gases or poor ventilation. The worker is subject to oils; there is air and/or skin exposure to oils and other cutting fluids. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Must have a good understanding of the English Language and must be able to write in English legibly. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed QUALIFICATION STANDARDS Education High school required. Experience Must have minimum of two years hands-on experience working on minor electrical, painting, plumbing and a/c repairs. Licenses or Certificates Ability to obtain and/or maintain any government required licenses, certificates or permits. Must have valid Driver’s License and the following requirements must be met in order to be approved to drive under the Company’s insurance: I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 5 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver’s license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years’ old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver’s License in effect for at least 3 years. Grooming All employees must maintain a neat, clean and well-groomed appearance per Solea Carlsbad Resort & Spa standards. Attendance: Regular attendance in conformance with the standards, which may be established by Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
POSITION PURPOSE The Director of Catering is responsible for proactively soliciting appropriate business opportunities through a combination of tele-prospecting and direct sales to achieve personal and hotel revenue goals. Responsible to learn how to support the property and drive customer loyalty by delivering service excellence throughout each customer experience. ESSENTIAL FUNCTIONS • Enthusiastically and proactively sell the property’s concept to group, corporate and leisure prospects in a way that best illustrates the identity of the brand as innovative and new. • Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities. • Consistently meets or exceeds individual and team catering goals and hotel budgets • Managing preferred corporate, social, and group catering opportunities that meet or exceed hotel revenue goals • Negotiates contracts ensuring that all pertinent aspects of solicitation and closing are complete and documented • Actively pursue new clients through creative/innovative sales techniques and aggressive prospecting • Identify opportunities to upsell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa faculties, if applicable • Manages lead sources to ensure quantity and quality of leads • Create customized Wedding Packages, Menus, and proposals, etc. • Respond to all customer inquiries within 24 hours or sooner • Maintain accurate CI/TY information on all bookings, specifically program details, client correspondence, traces and to-do lists • Conduct unique site inspections that create a WOW experience for the customer • Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management • Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel • Coordinate, plans and implements wedding related marketing tactics and events • Produce and distribute 10-day Events Schedule and BEO Packet, as well as Daily Events Schedule • Preside over weekly 10-day BEO reading and daily 3-day BEO readings • Drive strategies to develop long term business relationships and repeat business • Attend tradeshows, make on-site field presentations, and outside sales calls to prospective clients • Monitor sales activities/performance to ensure revenue goals meet or exceed established plan and accurately report variance/projections to management • Participate in weekly strategy meetings and use Revenue Management resources to help make informed decisions and maximize revenue • Ensure that the property is maximizing the use of all company, brand and local CVB programs • Provide support and coaching for team members to drive high levels of performance, job satisfaction, and personal growth • Develop and maintaining positive relationships with peers, competitors and brand partners • Develop annual Banquet, and Catering Operating Budget and Sales & Marketing plan in conjunction with the Director of Sales & Marketing property’s executive team and executes marketing-related items • Work with other hotel departments to successfully market amenities including spa, restaurant, lounge and events (as applicable) • Coordinate local advertising to promote hotel’s lounge & event space • Coordinate, plan and implement wedding related marketing tactics and events • Add creativity and trend insights into driving catering revenue via wedding packages, promotions and public relations • Work with corporate marketing team, vendors and agencies to develop creative • Represent hotel at various meetings and events in support of community and public relations • Use brand opportunities to drive revenue • Track and report on all catering sales activities for hotel • Track and report on all event planner surveys and feedback • Keep informed of industry news that affects the organization and shares information with team • Partners with Operations in providing a customer experience that exceeds the customer’s expectations. • Effectively develop relationships within the community to strengthen and expand customer base for future sales opportunities. • Be an active part of the property management team fostering and developing the desired Westin/Sheraton Carlsbad Resort & Spa culture • Stimulate a friendly, cheerful attitude in his/her conduct with other managers, guests, and fellow associates. • Drive product quality and a unique guest experience at every opportunity. • Ensure that all administrative procedures are in place and functioning effectively • Ensure a challenging and exciting environment to encourage full career development and personal growth • Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results. • Take corrective measures and actions to ensure highest possible profitability. • Maximize revenues through pro-active action rather than re-active. • Work as a member of the yield team to ensure maximum occupancy is achieved at the highest possible average rate via effective setting and monitoring of rate occupancy controls. • Assist in revenue management, room inventory control, stay controls and distribution channels as needed. • Advise the Director of Sales & Marketing of all matters relating to Sales & Marketing. • Attend weekly leadership meetings. • Perform all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of Westin/Sheraton Carlsbad Resort & Spa to achieve objectives. • All other duties assigned by the General Manager. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Solea/Westin Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the resort’s facilities. Employees who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort: • Assist with any guest inquiry. • Enforce hotel safety standards. • Any other duties as assigned by the General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required. • Extensive knowledge of the hotel, its services and facilities. • Must have excellent leadership capability and customer relation’s skills. Most tasks are performed in a team environment with the staff member acting as a team leader. There is minimal direct supervision. • Must be detail oriented with outstanding organizational and communication skills. • Must possess basic computational ability. • Must possess basic computer skills. • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. • Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control. • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. PHYSICAL DEMANDS • Environmental conditions are inside, a job is considered “inside” if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to eight (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. • Must be able to lift up to 15 lbs. occasionally. • May be required to lift trays of food or food items weighing up to 30 lbs. occasionally. • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree and/or equivalent level of education preferred. Experience Sales and/or Catering manager experience in hospitality required. Licenses or Certificates Ability to provide and maintain a valid driver’s license as the position may require the operation of motorized and electric vehicles. Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Director Of Purchasing Overview: Administrate the employees of the Purchasing Department including hiring, scheduling, training and discipline. Responsibilities: include the following. Other duties may be assigned. • Manage and administrate the staff of the Purchasing and receiving department including hiring, scheduling, training and discipline. • Be responsible for the security of all products in the storeroom and ensure proper receiving techniques and requisition procedures. Keep an accurate receiving log on all products. • Maintain workable pars for all products in the storeroom. Ensure accurate ordering is taking place, minimizing over stocked items and spoilage while also not running out. • Maintain a system for costing and extending requisitions and formulate reports on usage per department. • Ensure compliance with Omni corporate procurement procedures including using preferred and mandated vendors. Build and maintain • Generate a complete and accurate inventory on the last day of each month. Use computer generated inventory sheets and/or software in a logical order with updated costs. If available provide updated electronic collection devices. • Create or obtain competitive bids on all products ensuring optimum quality and efficient service at the lowest price. • Maintain a high level of professionalism in the storeroom including cleanliness and communication of hotel policies and events, uniforms and overall organization and consistency. Have an on-going safety program. • Obtain an authorized purchase order before ordering all non-food, food and beverage products including printed material, paper goods, guest supplies, etc. • Maintaining relationships with suppliers while continually scouting for additional vendors • Evaluating spending operations while seeking ways to improve and enhance the quality of products purchased and the timeliness of deliveries • Submit invoices attached to routing slips or purchase orders properly coded to the finance department of the hotel on a timely basis. • Maintaining relationships with suppliers while continually scouting for additional vendors • Adhere to all guidelines of the management calendar including participating in employee meetings, generating weekly reminders, attend management staff meetings and variance meetings, etc. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Two years of college education and two years in a high-volume Director of Purchasing position, or equivalent combination of education and experience required. • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Retail Supervisor Overview: To supervise. motivate and coordinate daily retail store operations in a professional, courteous, and service-driven manner. Support. train and lead store staff to success by enforcing 5-star service standards. suggestive up-selling, in-depth product knowledge, creative merchandising. working as a team player. recognizing and acting on retail related trends and assume financial responsibility for all plaza shop outlets. Responsibilities: Motivate and lead Sales Associates to achieve and succeed monthly sales goals and dollar spent per occupied room goal daily by using five-star service. Implement sales selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers. Develop the staff on merchandise presentation of sales floor, in-store product knowledge. promotional and window displays. Develop an enthusiastic approach to suggesting other plaza shops and their merchandise as a cross marketing tool. Write and monitor weekly schedules for all Sales Associates based on hours per occupied room budget and weekly labor payroll projections. Approve and oversee accuracy in weekly time keeping logs, submit all paperwork in a timely fashion. Implement weekly tasks and work assignments for each Sales Associates based on inventories. shipment, product displays, customer orders, backstock, and paperwork. Understand product mix and best selling item reports. Communicate results with Retail Manager on a weekly basis. Recap selling successes at end of month. Assist Retail Manager in recruiting and hiring new staff members. Take an active role in the interview process and yearly performance evaluations of staff. Partner with corporate buyers to create and maintain adequate inventory levels for each season. Communication on all out-of-stock items to be discussed with store ambassador, buyer and Retail Manager in a timely manner. Assist in annual budget preparation with Retail Manager by discussing staffing levels, merchandise assortment, store layout, store operations and revenue projections. Physical Requirements: While performing the duties of this job. the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Group Rooms Coordinator Overview: Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities. Responsibilities: Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. Attend weekly group pick-up meetings. Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. Report to the Reservations Manager and the Director of Revenue Management. Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history. Complete Group Commission Report, after group’s departure. Monitor room type availability daily. Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required. Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. Complete competition rate analysis as needed. Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations. Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly. Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor. Assist in completing all fax and email reservations. Research outstanding Travel Agent Commissions for groups. Research and charge for all no-shows, cancelations, and deposits. Qualifications: Knowledge of four-diamond / four-star customer service standards Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred) Proficient computer skills on Microsoft Office, Excel, and Word. Excellent and professional communication skills. Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment. Ability to multi-task while working on up to 50-60 future groups. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
What you'll bring to the team Security Supervisor LEGOLAND California Resort | Carlsbad, CA On-Site Role Leadership Opportunity Full-Time ✅ Must be 18+ years old for the role ✅ Weekday, weekend and holiday availability required ✅ Must be available for rotating schedules Build Safer Experiences Every Day As a Security Supervisor, you'll lead daily security operations across LEGOLAND California Resort, helping ensure the safety of our guests, employees, and property while delivering exceptional guest experiences. Reporting to the Security Operations Manager, you'll oversee a large security team, coordinate incident response, support investigations, and maintain a strong security presence throughout the Resort. You'll also serve as the Security Duty Manager on a rotating basis, providing operational leadership during emergencies and after-hours operations. What You'll Do Lead Daily Security Operations Supervise security personnel across the Resort. Maintain patrol coverage and access control. Oversee guest and employee screening checkpoints. Support Park Dispatch Center operations. Monitor CCTV and security systems. Ensure completion of detailed incident and injury reports. Manage Lost & Found processing and documentation. Support execution of the Resort Emergency Action Plan. Perform additional duties assigned by leadership. Respond to Incidents Oversee response and documentation for: Medical emergencies Lost children Theft and vandalism Intoxicated or disorderly guests Fire alarms Traffic collisions Lost & found matters Guest and employee safety concerns Support Emergency Operations Assist with evacuations and emergency procedures. Deploy security personnel during incidents. Maintain crowd control and secure perimeters. Coordinate with operations teams and emergency responders. Serve as Security Duty Manager on assigned shifts. Lead Investigations Review incident reports for accuracy and timeliness. Conduct preliminary investigations. Gather statements and review CCTV footage. Identify trends and recurring issues. Escalate findings to leadership when appropriate. Develop & Support Your Team Lead, coach, and motivate security personnel. Maintain staffing and operational coverage. Support onboarding and ongoing training. Reinforce professional appearance and conduct standards. Mentor front-line supervisors and shift leaders. Support the Guest Experience Maintain a visible, professional, and approachable presence. Assist with guest issues and policy enforcement. Coach team members on communication and de-escalation. Partner with Resort departments to resolve concerns efficiently. Champion a Guest Obsessed culture. Operational Planning & Readiness Manage schedules and daily deployment plans. Ensure appropriate staffing coverage. Monitor radios, PPE, uniforms, vehicles, and equipment. Support department resource planning and cost-control efforts. Oversee security operations at: LEGOLAND Park Hotels Water Park SEA LIFE Aquarium Bag Check Areas Additional assigned locations Health & Safety Enforce Merlin Health, Safety, and Security standards. Identify and report hazards. Support safety investigations. Coordinate with Health & Safety partners on escalated concerns. Qualifications & Experience What We're Looking For Required Experience ✔ Previous leadership experience in security, law enforcement, military, hospitality, entertainment, or related fields ✔ Must possess a valid California Guard Card or Proprietary Private Security Officer (PSO) Guard Card. ✔ CCTV monitoring and surveillance experience is needed ✔ Experience supervising teams in a fast-paced environment ✔ Strong investigative and incident management skills ✔ Experience preparing reports and documentation ✔ Ability to remain calm and make decisions under pressure Knowledge & Skills Strong leadership and team development abilities Excellent verbal and written communication skills Strong problem-solving and decision-making skills Experience with CCTV and access control systems Proficiency with Microsoft Office and reporting software Ability to drive a vehicle Knowledge of emergency response and security procedures Availability Requirements ✅ Must be fully available on weekends ✅ Must be available on holidays ✅ Must be able to work days, evenings, overnights, weekends, and holidays as business needs require Why LEGOLAND California Resort? Join a team that's committed to creating a safe, secure, and memorable experience for every guest. If you're a strong leader who thrives in a dynamic environment and enjoys developing high-performing teams, we'd love to hear from you. Apply today and help protect the magic behind the fun. Directions: Please click on the drop down menus for cells B4 - B63 and select the most applicable option for the job Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - Up to 10 pounds, Frequency - Constantly (67 - 100%) Lifts & Carries - 11 - 24 pounds, Frequency - Constantly (67 - 100%) Lifts & Carries - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Lifts & Carries - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Lifts & Carries - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - Over 100 pounds, Frequency - None (0%) Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 75 - 100 pounds, Frequency - None (0%) Lifts Overhead - Over 100 pounds, Frequency - None (0%) Twisting - Frequently (34 - 66%) Bending - Frequently (34 - 66%) Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) Pulling - Up to 10 pounds, Frequency - Frequently (34 - 66%) Pulling - 11 - 24 pounds, Frequency - Frequently (34 - 66%) Pulling - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Pulling - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Pulling - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Pulling - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Pulling - Over 100 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, light - moderate strength Pushing - Up to 10 pounds, Frequency - Constantly (67 - 100%) Pushing - 11 - 24 pounds, Frequency - Constantly (67 - 100%) Pushing - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Pushing - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Pushing - 51 - 74 pounds, Frequency - Frequently (34 - 66%) Pushing - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Pushing - Over 100 pounds, Frequency - None (0%) Visual Requirements: Close eye work (small figures) - Not applicable Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Postion - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - None (0%) Driving - Occasionally (1 - 33%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) Other: (Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs ·Numerous learning and advancement opportunities Pay Range Compensation between USD $30.00/Hr.-USD $30.00/Hr.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Bar Traza Cook 1 Overview: The Cook 1 is a valuable member of Omni La Costa’s legendary Culinary Team. Our Cook 1’s prepare and cook food and perform other related culinary functions. The Cook 1 has significant experience as a culinarian. He / she shall possess advanced culinary skills and have “high level proficiency” in Culinary functions. Cook 1’s shall have an “advanced” understanding of various cooking methods, ingredients, equipment and procedures. He or she should be able to perform all work stations as needed including opening and closing procedures. The Cook 1 shall be able to instruct, motivate, teach and coach others in the Kitchen, providing guidance to Cook 2’s and 3’s. Cook 1’s shall be able to do their work, accomplishing most tasks with no supervision or very minimal supervision. Culinary skills will be proven by on the job performance and / or evaluation and tastings. Responsabilities: • Prepare and cook food and perform other related culinary functions. • Have an “advanced” understanding of various cooking methods, ingredients, equipment and procedures. • Be able to perform all work stations as needed including opening and closing procedures. • Be able to instruct, motivate, teach and coach others in the Kitchen, providing guidance to Cook 2’s and 3’s. • Be able to do their work, accomplishing most tasks with no supervision or very minimal supervision. • Be a “well-rounded” Culinarian with a drive and passion for all areas worked. • Have the ability to assume responsibility out of his or her immediate assigned work area to ensure that the job gets done. • Have the ability to delegate work effectively to other Cooks. • Be a clear thinker, be able to remain calm in stressful situations and have the ability to resolve problems using good judgment. • Be able to correct and coach Cook 2’s and Cook 3’s to ensure consistency and standards and excellence. • Be able to set up and stock ALL stations without supervision, according to standard and with necessary supplies and prep lists used . • Lead by example on a daily basis, fully executing Omni culinary procedures and policies with expertise. • When following prep lists and recipe cards, shall also have the ability to accurately prepare and convert for use according to needed volumes. Qualifications: • Certification of culinary training or apprenticeship. • 5 years experience as a line cook in 4 star or higher rated restaurant/hotel. • Ability to communicate in English with guests, co-workers and management to their understanding. • Exceptional Culinary Talent and / or interest / knowledge • Ability to work in a fast-paced environment • Valid San Deigo County Food Handlers Preferred: • Previous Culinary supervisory experience. • High school diploma or equivalent vocational training certificate. • Prior “lead” experience or other kind of junior leadership experience in a kitchen. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch or crawl, and talk or hear. Simple grasping of objects of less than 5 lbs. on a constant basis. Pushing and pulling food supplies from 5 to 20 lbs. as needed. Lifting sacks of potatoes, onions, ice carvings 2 to 3 times daily of up to 50 lbs. Fine skillful manipulation needed to do first class presentation and taste. When using slicer or other electrical equipment proper body balance is required. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].