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Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Bellperson Overview: The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. Responsibilities: • Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed. • Use friendly and appropriate expressions when engaging guests. • Supervising the bell staff and ensure they perform their duties efficiently. • Assist in making reservations for restaurants and limousines for our guests. • Ensure the delivery of parcels, mail, and special deliveries to guestrooms. • Ensure that the bell storage closet is maintained, clean and tidy. • Follow-up with guest complaints to ensure that any problems are resolved. • Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction. • Utilize bell carts effectively and with caution. • Ensure Lobby Presence when on shift. • Direct guests to the Front Desk or meeting rooms. • Call taxis and/or shuttle for guests as needed. • Assist, retrieve, and load luggage for guests. • Notify the Front Desk and Guest Services of VIP arrivals whenever possible. • Engage in conversation with as many guests as possible. • Aid guests in locating other areas of the hotel (walk them to destination if possible). • Train new bell staff members on the proper procedures and protocols of the hotel. • Maintain daily bell log for all arrivals and departures. • Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts. Qualifications: • Previous luxury hotel experience is required. • Ability to stand for the entire scheduled shift. • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. • Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio. • Knowledge of the surrounding area and all of its attractions. • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. • Must have the ability to report to work on time and when scheduled. • Must have the ability to stand and/or walk for extended periods of time. • Must meet standards of appearance and maintain a high level of personal hygiene at all time. • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. • Computer literacy to include: Payroll systems Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Housekeeping Turndown Attendant | Part Time Overview: This team member is responsible for making lasting impressions on our guests by ensuring the guest’s room is clean, attractive, and always welcoming. Our Turndown Attendants provide extra touches to our guest’s rooms suitable for our discriminating guests: he or she will offer ice and other amenities such as extra towels and pillows, turn-down the bed, freshen-up/clean the room, turn on the television and music to a soothing and relaxing channel, draw the curtains close and more. Responsibilities: Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests. Offer assistance and information to our guests. Clean guest rooms according to Omni’s standards for Room Attendants. Provide water and ice to guests. Offer guests towels, pillows and other services/amenities. Change linens, turn-down bed. Qualifications: Manual labor experience required. Must be able to communicate effectively (must be able to answer basic questions about services and amenities, give directions to guests). Housekeeping experience preferred. Ability to stand, bend and do repetitive movements for long periods of time. Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds. Ability to push and pull housekeeping supply cart. Must be able to work evening shift and holidays/weekends. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Scope of Job: Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Key Objectives: Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort. Essential Functions: 1. Operations Maintains access control Patrols both Hotels and surrounding areas Writes detailed and accurate incident/injury reports Responds to calls for service including but not limited to: Disturbances Lost children Intoxicated/disorderly persons Lost/stolen items Theft Vandalism On-property traffic collisions Medical incidents (alongside Park Health Services team) Fire/panic alarms Money escorts Key assists Safe assists Suspicious person reports Perform safety and security checks of LEGOLAND property and other assets. Operates Park Dispatch Center (utilizing CAD operating system) Surveillance of Resort utilizing CCTV system Guest screening at park entrances (bag checks) Perform radio audits for Hotel staff Manage Lost & Found for Hotel and perform data entry relating to Lost and Found Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.) 2. Marketing Assist in staffing special events in Hotel. 3. Financial Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues Provide surveillance (both in uniform and in plain clothes) 4. People Provide excellent service and customer/guest relations to all MCs and Resort guests Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD. 5. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary Record “Near Miss” incidents and enter into reporting system Assist with Facility Inspections and Safety Audits Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigations as appropriate. Qualifications & Experience Excellent communication skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior security experience is helpful. The ability to remain calm under pressure and in high stress situations is required. Must be at least 18 years of age Must have a valid Driver’s License with a safe driving record Must possess valid auto insurance. Must possess a valid Guard Card or PSO Card The ability to remain calm and act in high stress and pressure situations is required. The ability to defend oneself or others if the situation arises Must be willing to work weekends, holidays and graveyard to support resort operations Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Twisting - Occasionally (1 - 33%) Bending - Occasionally (1 - 33%) Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%) Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: > 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, moderate - heavy strength Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Visual Requirements: Close eye work (small figures) Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Postion - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%) Driving - Frequently (34 - 66%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) (Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Pay Range Compensation between USD $19.75/Hr.-USD $19.75/Hr.
Sales Manager $70,304 - 85,000 +incentives Join our team at Omni La Costa Resort & Spa in Carlsbad, Ca, a renowned luxury retreat where championship golf, world-class wellness, and unforgettable events come together to create extraordinary guest experiences. Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary Located at Omni La Costa Resort & Spa, the Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will be responsible for generating all Scope of Work (SOW) and Contracts for their leads. The Sales Manager will be tasked to move leads through their respective sales funnel using our Company’s proprietary sales process, focusing on connection, prequalification, solutions, and more. Essential Functions Serve as a sales subject matter expert and ambassador for the designated hotel sales team. Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services. Utilize the Company’s proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more. Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies. Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc. Enter all pertinent client information into Pinnacle Live’s CRM platform, and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting. Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales. Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams. Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention and debrief meetings. Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up. Manage accurate and timely billing of events and clients. Perform other duties as assigned Required Skills & Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Highly skilled communicator; exceptional interpersonal and relationship-building skills Highly skilled at project management; proven success working in a fast-paced environment Problem solver mindset: ability to remove obstacles for clients through strong organizational skills Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients Very strong time management skills with the ability to work on multiple projects at a time effectively Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively Exceptional relationship builder, internally and externally Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Bachelor's Degree in business or related field. Minimum of two (2) year of experience in a customer service facing role; prior sales experience in the hospitality industry preferred Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress Production and Staging experience are preferred Scenic and Décor experience is preferred Rigging, Electrical, and Exhibit experience is preferred Benefits Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
IT Program Manager Business Process & Delivery Role Summary We are seeking an experienced IT Program Manager who can partner closely with business leaders to understand, document, and improve business processes, then plan and execute technology initiatives that support those processes This role requires someone who is equally comfortable in discovery conversations with business stakeholders and in driving disciplined execution across IT teams Key Responsibilities Business Process Discovery & Documentation Partner with business stakeholders to understand end to end business processes Facilitate workshops and interviews to document current state workflows Identify gaps, inefficiencies, risks, and improvement opportunities Create clear, consumable process documentation (current and future state) Planning & Solution Shaping Lead planning sessions with business and technical teams Translate business needs into actionable delivery plans Define scope, milestones, dependencies, risks, and success metrics Provide guidance and recommendations based on experience and best practices Ensure alignment between business priorities and technical execution Program & Project Execution Own delivery of one or more IT programs or complex projects Coordinate work across internal teams and external vendors Actively manage risks, issues, and tradeoffs Drive accountability and decision making Communicate clearly with executive and operational stakeholders Stakeholder Leadership Serve as a trusted partner to business leaders Set expectations and manage change effectively Escalate issues early with proposed solutions Balance speed, quality and business impact Required Experience & Skills 8+ years delivering IT projects or programs in business critical environments Demonstrated experience learning and documenting business processes Strong facilitation and stakeholder management skills Proven ability to turn ambiguity into structured plans Experience leading planning and execution, not just tracking work Excellent written and verbal communication skills Preferred Background Experience in enterprise systems (ERP, CRM, integrations, data platforms) Background in hospitality, consulting, operations, or business systems PMP or similar certification (helpful but not required)
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Bar Traza Cook 2 Overview: The position of Line Cook 2 ensures that all food is prepared in a timely manner and made according to the menu specifications. Works and communicates effectively with all other kitchen personnel. Responsibilities: Efficiently prepare all food items as directed by supervisor and to the company specifications, with limited supervision from management. Good knowledge of culinary fundamentals and techniques. Ability to work on an outlet hot/cold line executing menu items in the specified timeline for each meal period. Ability to stay organized with prep sheets and station guides with an emphasis on managing their own timeline to get ready for service. A proper understanding of how to use all culinary equipment properly and safely. The ability to do plate presentations that meet our specifications. Ability to communicate with other team members. Maintain a positive and professional attitude in stressful situations. Attend required monthly department meetings and company training. Complete other duties assigned by management. Ability to work a restaurant Line. Basic knowledge of knife skills and the different vegetable cuts Qualifications: Required to have at least 2 years of culinary experience in a hotel or restaurant kitchen. Must be able to work efficiently without needing immediate supervision from management and work well with others. Excellent written and verbal communication skills as well as organizational skills. Must have basic mathematical skills and an understanding of weights and measures. Able to follow recipes. Must have unexpired Food Handlers – or obtain upon hire. The ability to work in a fast-paced high pressure work environment while executing delegated tasks and assignments. Culinary degree and/or formal training is strongly preferred. Must be able to lift, push, pull, and carry moderate weight. Must be able to walk/stand for extended periods of time, with frequent bending and twisting. Must be able to utilize culinary tools (knives, commercial equipment, etc.) and taste/smell. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Class 4 Engineer | Full Time Overview: This role will ensure that our resort is well-maintained and reflects an image of outstanding quality. Responsibilities: • Performs preventive maintenance of guestrooms, following preventive maintenance guidelines for CARE or PRP program. • Replacing light bulbs, thermostats, and hardware. • Maintenance of furniture, sliding glass doors, plumbing, fixtures, locks. • Painting, grouting, caulking and tile replacement. • Maintaining carpeting, telephones, electrical devices, and drapes. • Programming telephones, electronic locks. • Cleaning coils and installing algae tabs. • Maintain guest room inventory. • Have a thorough understanding of Omni fire alarm procedures and other emergencies. • Have a thorough understanding of Omni Hotel rules and regulations. • Assist other Engineering staff as needed. • Maintain daily paperwork and logs. • Knowledge & use of the Lockout/Tagout, HAZCOM and Blood borne Pathogen Programs. • Reasonable requests of management as directed. • Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively. Qualifications: • Previous experience is desirable in hotel setting. • High school or equivalent education required. • Must be able to push and pull carts and equipment weighing up to 250 lbs. • Must have a flexible availability, to include mornings, evenings, weekends and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
What you'll bring to the team As the Security Systems Specialist, you will take ownership of guest and staff safety through oversight of a robust technology program. Under direction from the Security Operations Manager, you will aid in the design, plan, and maintenance of all closed-circuit television (CCTV), electronic access control, credentialing, key and lock systems, and two-way radio devices and infrastructure. Day-to-day support will consist of oversight of processes, procedures, and technical support for the LEGOLAND California Resort. In concert with security leadership, you will train all security personnel on Resort security systems. As the Security Systems Specialist, you will adhere to legal and procedural guidelines in addition to industry best practices resulting in a safe experience for everyone on Resort grounds. Merlin - It's where we play Merlin Entertainments Merlin Entertainments 2.24K subscribers Watch on Essential Job Functions: Security Operations: Collaborates with the Health and Safety, Profit Protection, Information Technology, Facilities, Ride Safety, and other stakeholders to identify operational, safety, and security requirements and ensure appropriate CCTV coverage throughout the resort. Develops, implements, and maintains processes for CCTV systems including monitoring system performance, ensuring video quality standards, and overseeing video retention and storage requirements. Supports senior security management in developing and maintaining operating procedures and training programs for CCTV systems, electronic access control systems, credentialing processes, key and lock systems, and two-way radio communications equipment. Administers the Key & Lock Program, including maintaining electronic and physical key inventories, coordinating with locksmith vendors, managing requests for lock & key services, and ensuring service charges accurately correspond to work performed. Supports security leadership with the administration and maintenance of access control systems. Responsibilities include system configuration, maintenance programming, preliminary troubleshooting, coordinating repairs, managing web-based applications, reviewing system logs, coordinating the delivery of supplies and accessories, and supporting capital improvements projects, as necessary. Maintains the Resorts two-way radio equipment and supporting infrastructure through coordination with and oversight of the vendor of record. Supports incident response activities by ensuring security systems are properly configured, maintained, updated, and fully operational to support effective and investigative efforts. Ensures compliance with all Merlin Entertainments and LEGOLAND California Resort protocols and procedures. Serves as a member of the LEGOLAND California Resort security department. Supports the Security Operations Manager with other duties as assigned. Operational Management and Reporting: Supports day-to-day security operations through budget tracking, expenditure monitoring, and forecasting of technical security equipment system, and operational requirements. Manages and executes departmental purchases through the organization’s procurement system. Supports senior security management for awareness and training of all new security personnel, ensuring a thorough understanding of security procedures and systems. Monitors performance using Resort Key Performance Indicators (KPIs) and security-specific Key Effectiveness Indicators (KEIs) to identify trends, measure effectiveness, and support continuous improvement of security operations. Provides regular updates on technology improvements, relevant statistics, and trends. Works closely with the senior security management to prioritize, coordinate, and complete assigned tasks in a timely and efficient manner. Supports senior security management to produce risk assessments to identify security, operational, and system vulnerabilities, and ensure findings are documented, reported, tracked, and escalated for resolution. Complies with policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policies. Qualifications & Experience Experience and qualifications Must be 18 years of age or older Knowledge and/or experience in a technical role supporting physical security systems within attractions, entertainment venues, or similarly complex operational environments. Knowledge and/or experience configuring, maintaining, and troubleshooting network connectivity for IP cameras, video management systems (VMS), and electronic access control devices. Demonstrated understanding of IP-based physical security systems, including configuration, maintenance and troubleshooting of networked CCTV/video surveillance cameras and electronic access control devices. Knowledge of bandwidth management and network performance considerations for video streaming and storage. Strong understanding of security procedures, safety protocols, and emergency response procedures. Strong ability to work collaboratively within a team environment and effectively support cross-functional partners. Ability to maintain composure under pressure and resolve problems effectively. Effective communication skills with the ability to convey complex security and technical information clearly. Commitment to maintaining a safe, secure, and welcoming environment for both guests and staff. Skills and Competencies Operational Excellence: Design and implement processes that enhance operational efficiency and minimize delays or errors. Identify gaps in operational workflows and develop strategies for continuous improvement. Attention to Detail: Maintain meticulous and organized records to include but not limited to training materials, and vendor interactions. Verify accuracy across all systems and processes to uphold high operational standards. Problem Solving: Address operational challenges proactively, using data-driven approaches. Support teams by resolving system and facilities-related issues effectively. Conduct root-cause analysis to address recurring operational issues and mitigate risks. Collaboration: Work closely with internal teams and external vendors to achieve shared goals. Foster open communication to streamline operations and identify opportunities for improvement. Demonstrate adaptability and flexibility: Being open to adjusting or changing priorities and taking on ad hoc responsibilities as needed, while being willing to support the business with alternative shifts or varying working hours as required. Physical Demands Standing: Constant 100% Walking: Constant 100% Sitting: None 0% (e.g., except during breaks) Lifting/Carrying: 0–10 lbs: Constant 80% 10–25 lbs: Constant 80% 25–50 lbs: Constant 80% 50+ lbs: Constant team lift: 80% of the time Pushing/Pulling: Frequent 80% (equipment used: [e.g., carts, product pallet jacks, machinery]) Reaching: Below waist: Frequently 90% Waist to shoulder: Frequently 90% Overhead: Occasionally 10% Bending/Stooping: Frequently 100% Twisting: Frequently 100% Kneeling/Crouching: Frequently 100% Climbing (stairs/ladders): Occasionally 50% Manual Dexterity (hands/fingers): Typing, handling small objects, tools -Frequently 100% Vision Requirements: close vision, distance, color vision, depth perception-Frequently 100% Noise Exposure: Moderate-Frequently, Loud-Frequently 100% Temperature Exposure: Indoor / Outdoor / Seasonal variations / Extreme conditions, anywhere from 25 degrees to 101 degrees. Frequently 100% Work Environment: wet surfaces, heights, confined spaces, chemicals, working both indoors and outdoors Frequently 100% Additional Requirements: N/A Accommodation Statement: Reasonable accommodations will be made in accordance with applicable California law. Benefits Pay Range Compensation between USD $33.00/Hr.-USD $33.00/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
What you'll bring to the team Do you have a passion for the environment and sustainability? Join the team helping LEGOLAND California Resort become Zero Waste by 2030. As a Waste Management Technician, you'll play a vital role in maximizing landfill diversion. You'll be responsible for the daily collection, transportation, and processing of all organic, inorganic, and hazardous waste generated on site. Each day, you will work with five to six other technicians to collect resort waste and dispose of it in an efficient and environmentally friendly manner. Generally, you will work behind the scenes using hand tools, powered equipment and company vehicles, such as light duty trucks, to complete your tasks. For more information about the day-to-day responsibilities of a Waste Management Technician, refer to the Scope and Responsibilities section below Merlin - It's where we play Merlin Entertainments Merlin Entertainments 2.24K subscribers Watch on Scope and Essential Job Functions: Perform daily rounds of collection, segregation, and disposal of solid waste and recyclable material. Operate heavy equipment, such as light duty trucks, trailers, compactors, balers, forklifts, etc. Dismantle unwanted equipment and assist in the recovery of recyclable materials using a variety of tools. Perform daily inspections to ensure department equipment and vehicles are in good working order. Maintain a clean and safe working environment by sweeping, cleaning equipment, reporting hazards, etc. Notifies Assistant Manager of service interruptions, including blocked containers, closed pathways, equipment failure or potential safety hazards. Works closely with Assistant Manager to improve route efficiencies and identify best practices. Notifies Assistant Manager of any incidents, accidents, injures, or property damage. Performs all duties as scheduled by the Assistant Manager and assists other technicians as directed to meet resort needs. Builds cooperative rapport with all departments and serves as an ambassador for resort sustainability and landfill diversion. This role is seasonal, and will sunset on Monday, February 24th, 2026. Qualifications & Experience Qualifications: Successfully complete and pass pre-employment drug screen and background check. Legally eligible to work in the United States. Hold a current class C driver’s license, clean driving record, and meet California minimum liability car insurance requirements. Must be 18 years of age. Must be willing to work flexible hours, including evenings, weekends and Holidays to support park operations. Requires excellent verbal English skills. Background and Experience: Experience within the waste management industry, operating heavy equipment such as trucks, single axle trailers, front-end loaders or compactors, forklifts is desired but not required. Education: High school diploma or general education degree (or equivalent education and experience) is required. Safety: While performing duties, the individual is regularly required to stand and walk for prolonged periods of time. Use of hands and fingers are used to handle and/or grip objects, tools, and controls. Pushing, lifting, and pulling objects will be performed during time of duties. Individual is occasionally exposed to chemicals, hazardous chemicals, fluorescent lamps or batteries, hazardous waste; will be exposed to loud work environment. All candidates offered a position must complete safety induction training, which includes but is not limited to the following topics: Emergency Action Plan for Waste Management Services HazCom Training Chemical Release Response and Hazardous Waste Management Autism Awareness Human Trafficking Awareness Sexual Harassment Prevention Training Physical Demands G Roles Standing: Constant 100% Walking: Constant 100% Sitting: None 0% (e.g., except during breaks) Lifting/Carrying: 0–10 lbs: Constant 80% 10–25 lbs: Constant 80% 25–50 lbs: Constant 80% 50+ lbs: Constant team lift: 80% of the time Pushing/Pulling: Frequent 80% (equipment used: [e.g., carts, product pallet jacks, machinery]) Reaching: Below waist: Frequently 90% Waist to shoulder: Frequently 90% Overhead: Occasionally 10% Bending/Stooping: Frequently 100% Twisting: Frequently 100% Kneeling/Crouching: Frequently 100% Climbing (stairs/ladders): Occasionally 50% Manual Dexterity (hands/fingers): Typing, handling small objects, tools, handling cardboard-Frequently 100% Vision Requirements: close vision, distance, color vision, depth perception-Frequently 100% Noise Exposure: Moderate-Frequently, Loud-Frequently 100% Temperature Exposure: Indoor / Outdoor / Seasonal variations / Extreme conditions, anywhere from 25 degrees to 101 degrees. Frequently 100% Work Environment: wet surfaces, heights, confined spaces, chemicals, working both indoors and outdoors Frequently 100% Additional Requirements: N/A Accommodation Statement: Reasonable accommodations will be made in accordance with applicable California law. Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range Compensation between USD $19.50/Hr.-USD $19.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
The Lead Bartender is the steward of Verise's beverage program, responsible for consistency, quality, and the emotional tone of every pour across breakfast, lunch, and dinner service. Key Responsibilities Staff Leadership & Supervision Oversee bartenders and barbacks, providing real-time coaching and performance feedback Train new and junior bartenders on drink preparation, service standards, and Verise's operational procedures Maintain harmony among bar staff and resolve conflicts or guest complaints as they arise Beverage Program & Menu Development Own the Italian-California cocktail program (Aperitivo Collection, Long & Light, and future seasonal additions), including recipe consistency and presentation Develop, update, and cost seasonal cocktail offerings in partnership with the Beverage Director Manage wine service knowledge across Italy's key regions (Piedmont, Friuli, and others on the list) and train staff to speak to it confidently Inventory & Cost Control Conduct regular inventory counts and manage ordering of liquor, wine, and bar consumables Track usage, reduce waste, and control pour costs Review records for accuracy and compliance with alcohol service regulations Guest Experience Provide excellent guest service, handle feedback, and resolve issues professionally Act as the host of the bar — engaging with guests directly and elevating the moment, not just executing pours Operational & Administrative Duties Oversee cash handling and reconcile drawers for financial accuracy Maintain cleanliness, organization, and compliance with health and safety regulations Maintain bar equipment and coordinate repairs as needed Build relationships with vendors and suppliers, negotiating pricing where applicable Qualifications 3+ years bar leadership or management experience in a high-volume, guest-focused restaurant Working knowledge of Italian spirits, amari, vermouth, and wine regions [Likely a hard requirement given the program — confirm with your Beverage Director] Proven ability to train and lead a team, not just execute a shift solo TIPS or equivalent alcohol service certification Comfortable with both fast daytime service and slower, hosted evening pacing What Success Looks Like Guests feel genuinely welcomed at the bar, not just served. Staff can speak fluently about the wine list without a cheat sheet. Inventory and cost targets are hit without guests ever sensing the operational discipline behind the bar.
Position Summary The Staff Accountant is responsible for supporting the accounting and financial operations of a full-service resort property. This position ensures the accuracy and integrity of financial information through the analysis of revenue, cash activity, balance sheet accounts, and operating results. The Staff Accountant works closely with the Property Controller and resort leadership to provide timely financial reporting, account reconciliations, variance analyses, forecasting support, and operational insights that support informed business decisions. The ideal candidate will possess Marriott hospitality accounting experience, strong analytical skills, attention to detail, and the ability to thrive in a fast-paced resort environment. Essential Duties and Responsibilities Financial Reporting and Analysis Review and analyze resort revenue activity to ensure accuracy, completeness, and compliance with established accounting policies and procedures. Analyze daily, weekly, and monthly financial performance across all operating departments and revenue centers, including rooms, food and beverage, spa, retail, parking, and other ancillary resort operations. Prepare and distribute financial reports, variance analyses, forecasts, and management summaries for resort leadership and ownership groups. Assist with monthly, quarterly, and annual financial close processes. Analyze financial trends and operational performance to identify opportunities for improved profitability and operational efficiencies. Assist in the preparation of annual budgets and periodic forecasts. Account Reconciliations and Cash Management Prepare timely and accurate bank reconciliations for all operating and deposit accounts. Perform monthly balance sheet reconciliations and account analyses for assigned general ledger accounts. Reconcile cash, credit card receivables, merchant settlements, prepaid expenses, accrued liabilities, guest ledger accounts, and other balance sheet accounts. Track daily cash collections and deposits to ensure all cash received by the resort is properly deposited, recorded, and reconciled to bank activity. Investigate and resolve cash overages, shortages, deposit discrepancies, and other variances. Monitor daily cash activity and investigate unusual transactions or variances. Assist with cash flow monitoring, forecasting activities, and cash management reporting. Research and resolve reconciling items and accounting discrepancies in a timely manner. Ensure all reconciliations are completed accurately and within established month-end closing deadlines. Revenue and Operational Accounting Review and analyze daily revenue reports and related accounting transactions. Investigate and resolve discrepancies involving revenue reporting, cash transactions, credit card activity, and other financial variances. Work closely with resort operating departments to verify revenue integrity and financial accuracy. Ensure compliance with company policies, internal controls, accounting standards, and Marriott reporting requirements. Property Controller Support Fully assist the Property Controller in all aspects of hotel accounting and financial operations. Prepare journal entries, account analyses, and supporting schedules for monthly financial reporting. Assist with ownership reporting requirements and special financial projects. Support internal and external audit requests by preparing schedules, reconciliations, and supporting documentation. Assist with annual financial statement audits and tax-related requests. Identify opportunities to improve accounting processes, internal controls, and operational efficiencies. Perform other duties and special projects as assigned. Associate's degree in Accounting, Finance, or related field, (or currently taking classes working towards Associate’s degree) Minimum of two (2) years of hotel or resort accounting experience. Marriott accounting and reporting systems experience required. Experience performing bank reconciliations and balance sheet account reconciliations. Strong understanding of hospitality revenue accounting, cash management, and month-end close processes. Proficiency in Microsoft Excel Strong analytical, problem-solving, organizational, and communication skills. Ability to manage multiple priorities while meeting deadlines. Experience in a full-service hotel. Knowledge of budgeting, forecasting, and hospitality performance metrics. Knowledge, Skills, and Abilities Working knowledge of Generally Accepted Accounting Principles (GAAP). Strong attention to detail and commitment to accuracy. Ability to independently research, analyze, and resolve financial discrepancies. Strong organizational and time-management skills. Ability to maintain confidentiality of sensitive financial and business information. Ability to establish effective working relationships with management and operational departments. Ability to work effectively in a fast-paced hospitality environment. Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift and carry files and office materials up to 20 pounds. Ability to communicate effectively in person, by telephone, and through electronic communications.
ABOUT THE JOB | Why HB Leisure At HB Leisure, we strive to create amazing guest experiences with the help of our amazing team. We take pride in games—starting with our team. Our Games Attendants are the foundation of our culture, and we’re committed to providing them with a great work environment and opportunities to grow with us. Whether you like to spend time interacting with our guests or showing off your game and selling skills, you’ll enjoy opportunities to showcase your talent and have plenty of room to grow. This is a terrific opportunity for students, young professionals, or community members looking to gain experience in games and entertainment. To see what a typical day as Games Attendant looks like, click the link below! https://drive.google.com/file/d/1uSr-t7eWwwB898ZyMZEif2dyoXL97fos/view? usp=sharing WHAT YOU’LL DO | The Opportunity Greet guests in a fun and friendly way Explain game rules and encourage guests to play — and come back for more! Use your energy and training to boost sales Restock prizes and maintain organized prize displays Handle sales transactions accurately Keep games area clean, safe, and presentable at all times Assist with inventory and product transfers WHAT MAKES YOU A GREAT FIT | Must-Have Skills Be passionate about creating fun, making memories, and enhancing guest experiences! Outgoing, cheerful outlook with high energy Comfortable interacting with guests of all ages and backgrounds Reliable, punctual, and able to follow instructions. Flexibility to work evenings, weekends, and holidays as needed Must be able to stand, sit, squat, walk for extended period of time Able to work outdoors in varying weather conditions PERKS AND BENEFITS | What We Offer HB Leisure team members are expected to give their best on the job - so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life! Awesome culture that’s inclusive, rewarding and FUN! We love to promote from within! We have a robust training program that will help you excel to the next level within our company! We strive to ensure our people have first opportunities when new positions are made available company-wide! Exclusive employee ride nights & team appreciation events Food, game, and merchandise discounts Flexible schedules around your availability Eligibility for daily performance bonuses Free park admission and/or discounted guest tickets for family and friends (at participating sites) HB Leisure is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please send an email to our recruiting team at usrecruiting@hbleisure.com