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Position Information Position Title Manager, Technical Services and Support Department Information Services (Dept) Primary Location San Marcos Campus Location Details Requires travel to other District locations. Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs. Full or Part Time Full-Time Category Administrative Hours per week Exempt Position Number of Months 12 month Work Schedule Exempt Position Occasional evening, weekend and holiday hours are required to support scheduled maintenance and incident response. Grade 69 Salary/Wage $11,785.72 [step 1] – $14,354.87 [step 5]. Step placement may be negotiable within this range dependent upon education and experience. Administrators who possess earned doctorates from accredited institutions are awarded an annual stipend of $1,842.81. If you are a current employee who applies via the external recruitment process and is selected for a promotion, step placement on the new grade will be in accordance with the applicable District agreement/handbook. Salary/Wage Frequency Monthly Benefits In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package. Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution) Vacation, sick leave and 25 paid holidays $80,000 employee term life/accident insurance policy (additional buy up options available) Employee long-term care insurance Employee Assistance Plan (EAP) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household Additional buy up options available for other voluntary insurance benefits Enrollment in CalPERS (California Public Employees Retirement System) OR Enrollment in CalSTRS (California State Teachers Retirement System) The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually. Primary Function Manages, plans, coordinates, and administers day-to-day operational activities for technical services and support; assist in and performs operations functions including planning, budget, oversight of contracts, coordinating with human resources, procurement and customer service; manages District-wide technical support and service desk operations, including end-user technology, endpoint services, instructional and classroom technology, and audio-visual services; coordinates department functions and activities with other division staff, faculty, administrators and departments that utilize related technology services. Minimum Qualifications To be eligible for this position, you must meet and provide evidence of the following minimum qualifications: Experience: Five years of network and/or technical services experience including two years of supervisory experience. Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months. If the position requires supervisory experience, the experience must be at a professional level (i.e. evaluation and/or discipline of staff). AND Education: Equivalent to a bachelor’s degree in computer science or a related field. Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions. Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://naces.org/, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/. Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet. Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following: Access – We make education possible for everyone. Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities. All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff. Preferred Qualifications Coursework beyond the minimum qualifications in computer science, information systems, information technology management or a related field. Current certification in information technology service management. Experience leading a technology transition in an educational setting, preferably in higher education. Licenses and/or Certificates Possession of a valid California Driver’s License. Supervision Received and Exercised Supervision Received From: Director, Information Services Supervision Given: Assigned Supervisory, Classified, hourly, and volunteer employees Duties and Responsibilities Essential Functions:Essential responsibilities and duties may include, but are not limited to, the following: Performs full management and supervisory activities in accordance with relevant District policies, procedures, and applicable employee contracts/handbooks which includes selecting and training new employees; planning, assigning, scheduling, and evaluating completed work; approving overtime/compensatory time; preparing and signing employee performance evaluations; recommending reclassifications; responding to grievances and taking appropriate disciplinary action; and performing related supervisory activities. Plans, manages, coordinates, and evaluates business and support functions and activities for technical services and support, including planning, budget, coordinating with human resources, procurement, contract administration, work planning and management, reporting, customer service and related matters; evaluates and reports on program operations and assesses program needs and improvement opportunities. Participates in and oversees development and implementation of goals, objectives, policies and priorities for technical services and support to include end-user-facing services, service desk operations, endpoint services, instructional and classroom technology, and audio-visual services; recommends and administers program, department, division and District policies and procedures; monitors and evaluates the efficiency and effectiveness of program/department work and procedures; recommends appropriate service and staffing levels. Manages the development and tracking of the technical services and support budget; works with the Director and other division managers throughout the budget development process in forecasting funding needs for staffing, equipment, materials and supplies; analyzes department expenditure estimates, requests and proposals, identifies issues and concerns and advises on appropriate actions; prepares and processes budget transfers, contracts and other budget adjustments. Implements and maintains security controls within the assigned area consistent with the District’s information security program and adopted security framework, including endpoint security, device compliance, access controls, security incident response, vulnerability remediation, and security awareness activities; participates in security incident response; supports vulnerability identification and remediation, periodic access review, and security awareness activities within the assigned area. Establishes and monitors service level targets and operational performance measures for technical services and support, including first-contact resolution, time to resolution, backlog, reopen rate, user satisfaction, and other applicable measures; analyzes performance data to direct staffing, priorities, training, process improvements, and investment recommendations. Coordinates services and incidents with other department managers responsible for identity and access, endpoint management, security response, shared platforms, and related technology services to ensure continuity of operations and service delivery. Evaluates vendors and manages vendor relationships, contracts and service level agreements for the assigned area; participates in procurement; and reviews vendor security and accessibility documentation prior to adoption. Prepares and maintains records, reports, project documentation, and operational status information related to department operations, including projects, personnel, equipment usage, service performance, and government-required reports; monitors operational status and apprises the Director of significant issues, emerging resource requirements, and other matters affecting service delivery. Oversees the analysis and resolution of user problems and service requests involving personal computers, desktop workstations, portable computers, mobile devices, network-connected peripherals, hardware, software, and related technologies; evaluates user needs, analyzes potential solutions and effects on existing systems, and ensures appropriate resolution and customer service. Directs service desk operations, including the information technology service management platform, intake channels, self-service resources, triage, escalation paths, and resolution workflows. Manages the adoption of artificial intelligence and automation in user support, including virtual agents, automated triage and routing, knowledge base curation, and proactive or predictive support; evaluates tools prior to adoption; defines escalation paths from automated to human support; reviews automated output for accuracy, bias, accessibility and appropriateness both before and after deployment. Directs the knowledge management program for technical services and support, including article creation, review, currency and retirement. Manages endpoint lifecycle and device management, instructional computer lab and classroom technology, and audio-visual services, including planning, deployment, maintenance, support, replacement, and lifecycle management. Manages end-user support for cloud-based and vendor-hosted applications, including adoption support, user training, communications, and coordination of provider-initiated releases and changes. Oversees endpoint and user-facing security, including device compliance, endpoint protection, phishing reporting and response, and security awareness activities for faculty, staff and students. Ensures that end-user technology, support channels and self-service resources meet applicable accessibility requirements. Provides technical consultation and guidance to District departments, management, users, and technical staff regarding complex support issues, technology solutions, service delivery, and emerging end-user technologies. Marginal Functions: Provides responsible staff assistance to the Director; acts as administrator in charge in the absence of other Information Services managers and/or the Director, assuming leadership responsibilities to ensure continuity of operations and service delivery. Participates in/on a variety of committees, task forces, boards, meetings, and/or other related groups in order to receive and/or convey information. Participates in shared governance through service on planning and/or operations committees and task forces. Performs related duties and responsibilities as required. Knowledge, Skills, Abilities Knowledge of: Leadership and managerial principles and practices, including selection, training, evaluating, and discipline. Technical services and support operations, including service desk management, incident management, service request fulfillment, problem management, escalation procedures, and service-level management. Information technology service management principles, practices, methodologies, and tools used to support Districtwide technology services. Endpoint computing technologies including desktop and laptop computers, mobile devices, peripherals, operating systems, endpoint management tools, and device lifecycle management. Instructional and classroom technology, audio-visual systems, and related technologies used to support teaching, learning, meetings, and presentations. Computer hardware, software, operating systems, business applications, cloud-based applications, and vendor-hosted services used to support District operations and end users. Knowledge management and self-service support practices, including development, organization, maintenance, and evaluation of technical documentation and support resources. Technology service performance measurement and service-level management principles, including service availability, response and resolution times, first-contact resolution, backlog management, customer satisfaction, and other operational performance measures. Endpoint and user-facing cybersecurity principles and practices, including device compliance, endpoint protection, access controls, vulnerability management, phishing response, security awareness, and incident response. Accessibility principles, standards, and practices applicable to information technology, digital services, software, hardware, and end-user technologies. Artificial intelligence, automation, virtual agents, and other emerging technologies used to enhance technical support and service delivery, including considerations related to accuracy, security, accessibility, bias, and appropriate human escalation. Vendor and service provider management, including service-level agreements, contract administration, procurement practices, service evaluation, release management, and vendor escalation procedures. Principles, practices, procedures, and techniques of budget preparation, administration, and maintenance, including District budget development and administration policies, practices, and procedures. Higher education administrative practices and the organization, policies, procedures, objectives, governance, and operational environment of a community college district. Principles, practices, methods, and techniques of project management. Policies, procedures, standards, and applicable federal, state, and local laws and regulations related to information technology services, accessibility, security, privacy, procurement, and operations. Skill in: Leadership, supervisory and managerial principles and practices, including selection, training, evaluating and discipline. Planning, organizing, managing, and directing the day-to-day activities, services, and operations of technical services and support staff. Establishing service priorities, staffing levels, operational procedures, service standards, and performance measures for Districtwide technical services and support. Analyzing user needs and service requirements, evaluating technology solutions, and developing effective technical services and support strategies. Managing service desk operations, including service intake, triage, escalation, incident and service request management, resolution workflows, and service-level targets. Analyzing service performance data and using operational metrics to identify trends, improve service delivery, allocate resources, and recommend changes to staffing, processes, and technology. Managing endpoint technology and lifecycle activities, including planning, deployment, configuration, maintenance, replacement, and support of computers, mobile devices, peripherals, and related technologies. Managing instructional and classroom technology and audio-visual services, including planning, implementation, support, troubleshooting, and lifecycle management. Evaluating and implementing technology solutions, tools, automation, artificial intelligence, and self-service technologies to improve technical support and user experience. Managing vendor relationships, service-level agreements, contracts, procurement activities, technology services, and vendor-provided releases and support. Developing, implementing, and monitoring technical services budgets and allocating resources to meet operational and service delivery objectives. Analyzing complex technical and operational problems, evaluating alternatives, exercising sound judgment, and implementing effective solutions. Providing technical consultation and guidance to District departments, management, users, and technical staff regarding technology solutions, complex support issues, and service delivery. Planning, implementing, and managing technology projects, including establishing priorities, allocating resources, developing schedules, coordinating cross-functional teams, monitoring progress, and resolving issues. Preparing and maintaining technical documentation, reports, policies, procedures, service records, project records, and other related materials. Interpreting, applying, and explaining applicable laws, regulations, policies, procedures, accessibility requirements, security standards, and technical practices. Establishing and maintaining effective working relationships with administrators, faculty, staff, students, vendors, and other internal and external contacts. Communicating clearly and concisely, both orally and in writing; exercising sound independent judgment and initiative; mediating difficult situations; and managing multiple priorities in a dynamic technology environment. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race, and ethnic backgrounds of community college students, faculty, and staff. Working Conditions Environmental Conditions: Office environment; exposure to computer screens, noise and electrical energy; periodic work in a data center environment with low temperatures and high decibel levels; and extensive contact with faculty and staff. Physical Conditions: Essential and marginal functions require mental and physical fitness to perform necessary job functions with or without accommodations such as the extensive use of computer keyboard, sitting or standing for extended periods of time, the ability to lift and carry computer related equipment, and visual acuity for creating computer-generated work and to read printed materials. Position requires travel to District and other locations. Occasional evening, weekend and holiday hours are required to support scheduled maintenance and incident response. Terms of Employment This is a full-time, 12 months per year classified administrator position. The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335. Posting Detail Information Open Date 09/14/2026 Close Date 10/12/2026 Open Until Filled No Posting Number P1080P Additional Application Information The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Position Information Position Title Manager, Infrastructure Engineering and Operations Department Information Services (Dept) Primary Location San Marcos Campus Location Details Requires travel to other District locations. Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs. Full or Part Time Full-Time Category Administrative Hours per week Exempt Position Number of Months 12 month Work Schedule Exempt position Occasional evening, weekend and holiday hours are required to support scheduled maintenance and incident response. Grade 69 Salary/Wage $11,785.72 [step 1] – $14,354.87 [step 5]. Step placement may be negotiable within this range dependent upon education and experience. Administrators who possess earned doctorates from accredited institutions are awarded an annual stipend of $1,842.81. If you are a current employee who applies via the external recruitment process and is selected for a promotion, step placement on the new grade will be in accordance with the applicable District agreement/handbook. Salary/Wage Frequency Monthly Benefits In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package. Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution) Vacation, sick leave and 25 paid holidays $80,000 employee term life/accident insurance policy (additional buy up options available) Employee long-term care insurance Employee Assistance Plan (EAP) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household Additional buy up options available for other voluntary insurance benefits Enrollment in CalPERS (California Public Employees Retirement System) OR Enrollment in CalSTRS (California State Teachers Retirement System) The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually. Primary Function Manages, plans, coordinates, and administers day-to-day operational activities for the District’s infrastructure engineering and operations; assist in and performs operations functions including planning, budget, oversight of contracts, coordinating with human resources, procurement and customer service; manages the District’s data center, network, telecommunications, server, storage, identity, and cloud infrastructure, including the acquisition, implementation, operation, security, maintenance, and lifecycle management of infrastructure systems and services; provides leadership and accountability for the District’s hybrid infrastructure environment, infrastructure transformation initiatives, operational resilience, and security posture of the systems and services within the assigned area; coordinates department functions and activities with other division staff, faculty, administrator and departments that utilize or depend on related infrastructure engineering and operations services. Minimum Qualifications To be eligible for this position, you must meet and provide evidence of the following minimum qualifications: Experience: Five years infrastructure engineering and/or infrastructure operations experience including two years of supervisory experience. Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months. If the position requires supervisory experience, the experience must be at a professional level (i.e. evaluation and/or discipline of staff). AND Education: Equivalent to a bachelor’s degree in computer science or a related field. Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions. Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://naces.org/, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/. Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet. Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following: Access – We make education possible for everyone. Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities. All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff. Preferred Qualifications Coursework beyond the minimum qualifications in computer science, information systems, information technology management or a related field. Current certification in cloud architecture, enterprise infrastructure or information security. Experience leading a technology transition in an educational setting, preferably in higher education. Licenses and/or Certificates Possession of a valid California Driver’s License. Supervision Received and Exercised Supervision Received From: Director, Information Services Supervision Given: Assigned Supervisory, Classified, hourly, and volunteer employees Duties and Responsibilities Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following: Performs full management and supervisory activities in accordance with relevant District policies, procedures, and applicable employee contracts/handbooks which includes selecting and training new employees; planning, assigning, scheduling, and evaluating completed work; approving overtime/compensatory time; preparing and signing employee performance evaluations; recommending reclassifications; responding to grievances and taking appropriate disciplinary action; and performing related supervisory activities. Plans, manages, coordinates, and evaluates business and support functions and activities for infrastructure engineering and operations, including planning, budget, coordinating with human resources, procurement, contract administration, work planning and management, reporting, customer service and related matters; evaluates and reports on program operations and assesses program needs and improvement opportunities. Participates in and oversees development and implementation of goals, objectives, policies and priorities for infrastructure engineering and operations to include the District’s data center, network, telecommunications, server, storage, identity, and cloud infrastructure; recommends and administers program, department, division and District policies and procedures; monitors and evaluates the efficiency and effectiveness of program/department work and procedures; recommends appropriate service and staffing levels. Manages the development and tracking of the infrastructure engineering and operations budget; works with the Director and other division managers throughout the budget development process in forecasting funding needs for staffing, equipment, materials and supplies; analyzes department expenditure estimates, requests and proposals, identifies issues and concerns and advises on appropriate actions; prepares and processes budget transfers, contracts and other budget adjustments. Implements and maintains security controls within the assigned area consistent with the District’s information security program and adopted security framework; participates in security incident response; supports vulnerability identification and remediation, periodic access review, and security awareness activities within the assigned area. Establishes and monitors service level targets and operational performance measures for infrastructure engineering and operations, including service availability, capacity, performance, incident trends, and other applicable measures; analyzes performance data to inform staffing, priorities, training, process improvements, and investment recommendations. Coordinates services and incidents with other department managers responsible for identity and access, endpoint management, security response, shared platforms, and related technology services to ensure continuity of operations and service delivery. Evaluates vendors and manages vendor relationships, contracts and service level agreements for the assigned area; participates in procurement; and reviews vendor security and accessibility documentation prior to adoption. Prepares and maintains records, reports, project documentation, and operational status information related to department operations, including projects, personnel, equipment usage, service performance, and government-required reports; monitors operational status and apprises the Director of significant issues, emerging resource requirements, and other matters affecting service delivery. Directs and oversees the planning, design, implementation, operation, maintenance, and lifecycle management of the District’s data center, network, telecommunications, server, storage, and related infrastructure systems; provides technical consultation and strategic guidance to District departments and management regarding infrastructure architecture, capacity, technology solutions, and long-range infrastructure planning; oversees infrastructure procurement, asset management, documentation, system utilization, and operational performance District-wide. Directs the District’s hybrid infrastructure strategy and architecture, including evaluation and determination of appropriate workload placement among on-premises data center, public cloud, and vendor-hosted environments; evaluates and oversees the adoption of cloud infrastructure, platform, and related services based on operational and security performance, availability and cost considerations. Leads infrastructure transformation planning and execution, including current-state assessment, target-state architecture, roadmap development, prioritization, sequencing, migration, integration, coexistence, and decommissioning of legacy systems; establishes implementation, testing, rollback, and validation criteria and verifies post-migration operation and service stability. Establishes cloud consumption and cost management practices; monitors cloud usage and expenditures against budget; identifies opportunities to optimize cloud resources and costs; advises the Director on the operational and financial implications of subscription- and consumption-based services, including impacts on multi-year planning. Directs the implementation and maintenance of infrastructure security controls and standards, including network segmentation, privileged access management, logging and monitoring, patch and vulnerability management, configuration management, and system hardening; coordinates with Information Security and other technology teams to identify, assess, prioritize, and remediate infrastructure security risks. Directs the District’s identity and access infrastructure, including directory services, federation, authentication services, and multi-factor authentication enforcement; ensures the availability, security, integration, and lifecycle management of identity infrastructure in coordination with applicable security and technology teams. Directs disaster recovery and business continuity planning, implementation, maintenance, and testing across on-premises, cloud, and vendor-hosted environments; establishes recovery priorities, recovery objectives, testing schedules, and restoration procedures and coordinates recovery activities with applicable District departments, technology teams, and service providers. Marginal Functions: Provides responsible staff assistance to the Director; acts as administrator in charge in the absence of other Information Services managers and/or the Director, assuming leadership responsibilities to ensure continuity of operations and service delivery. Participates in/on a variety of committees, task forces, boards, meetings, and/or other related groups in order to receive and/or convey information. Participates in shared governance through service on planning and/or operations committees and task forces. Performs related duties and responsibilities as required. Knowledge, Skills, Abilities Knowledge of: Leadership and managerial principles and practices, including selection, training, evaluating, and discipline. Principles, practices, and technologies related to the operation, capabilities, limitations, performance, and lifecycle management of enterprise computing, network, telecommunications, server, storage, and data center infrastructure. Operating systems, infrastructure software, utilities, enterprise platforms, and business applications used to support District operations, including their integration with network, server, storage, and cloud environments. Principles, practices, procedures, and techniques of budget preparation, administration, and maintenance, including District budget development and administration policies, practices, and procedures and budgeting for infrastructure, subscription-, and consumption-based technology services. Higher education administrative practices and the organization, policies, procedures, objectives, governance, and operational environment of a community college district. Principles, practices, methods, and techniques of project management. Principles and practices of enterprise infrastructure architecture, implementation planning, integration, configuration, lifecycle management, and technology transition. Information security frameworks, controls and risk management practices applicable to higher education, including infrastructure security, vulnerability management, security monitoring, incident response, access controls, system hardening, and remediation. Cloud service models, including Software as a Service, Platform as a Service, and Infrastructure as a Service, and the shared responsibility model, architecture, security, governance, migration, and operational considerations associated with cloud services. Vendor and service provider management, contract administration, procurement practices, service-level agreements, service evaluation, performance management, and vendor escalation procedures. Service management and operational performance measurement principles, including service availability, capacity, performance, incident trends, service levels, and other measures used to evaluate and improve infrastructure operations. Principles and practices of organizational and technology change management, including stakeholder communication, transition planning, adoption, and management of operational impacts. Hybrid and cloud infrastructure architecture, workload placement, migration methodologies, integration, coexistence and decommissioning of legacy infrastructure. Disaster recovery and business continuity principles and practices, including recovery strategies, recovery objectives, backup and restoration, testing, and recovery of on-premises, cloud, and vendor-hosted environments. Identity and access infrastructure, including directory services, federation, authentication, multi-factor authentication, privileged access, and identity lifecycle management. Infrastructure availability, resilience, capacity planning, performance management, monitoring, and operational continuity principles and practices. Policies, procedures, standards, and applicable federal, state, and local laws and regulations related to information technology, information security, privacy, accessibility, procurement, contracts, and operations. Skill in: Leadership, supervisory and managerial principles and practices, including selection, training, evaluating and discipline. Planning, organizing and directing the day-to-day activities, services, and operations of infrastructure engineering and operations staff and services. Establishing service priorities, operational procedures, service standards, staffing levels, and performance measures for infrastructure engineering and operations; analyzing operational data to identify trends, improve service delivery, allocate resources, and recommend changes to staffing, processes, and technology. Analyzing complex technical and operational problems, interpreting data and information, evaluating alternatives, exercising sound judgment and decision-making, and implementing effective solutions. Analyzing organizational and infrastructure needs, evaluating technology alternatives, and identifying and recommending effective infrastructure solutions that support District departments, functions, and enterprise technology objectives. Directing and overseeing the design, configuration, implementation, maintenance, troubleshooting, and lifecycle management of enterprise infrastructure technologies, including network, telecommunications, server, storage, data center, and related systems. Researching, evaluating, testing, and recommending new infrastructure technologies, hardware, software, cloud services, and other technology solutions based on operational, security, performance, compatibility, and cost considerations. Planning, implementing, and managing infrastructure and technology projects, including establishing priorities, developing project plans and schedules, allocating resources, coordinating cross-functional teams, managing vendors and project personnel, monitoring progress, and resolving issues. Planning and directing migration and transition of enterprise workloads and infrastructure services among on-premises, cloud, and vendor-hosted environments, including sequencing, testing, coexistence, rollback, validation, and decommissioning activities. Managing cloud consumption, resource utilization, and costs against budget; analyzing usage trends and identifying opportunities for optimization and cost control. Directing the implementation and maintenance of infrastructure security controls, security standards, system hardening, vulnerability remediation, logging and monitoring, network segmentation, and privileged access controls. Managing vendor relationships, service-level agreements, contracts, procurement activities, service performance, vendor deliverables, and escalation of service issues. Developing, administering, monitoring, and forecasting infrastructure engineering and operations budgets and allocating resources to meet operational, service delivery, and technology objectives. Leading organizational and technological change, including developing transition plans, communicating changes to affected stakeholders, managing operational impacts, coordinating implementation, and supporting adoption of new technologies and processes. Coordinating across organizational and technology units to ensure that interdependent infrastructure and technology services are planned, implemented, and delivered effectively without gaps in service or accountability. Establishing and maintaining effective working relationships with administrators, faculty, staff, students, vendors, and other internal and external contacts. Communicating clearly and concisely, both orally and in writing; exercising sound independent judgment and initiative; mediating difficult situations; and managing multiple priorities in a dynamic technology environment. Interpreting, applying, and explaining applicable laws, regulations, policies, procedures, standards, and technical practices; preparing and maintaining reports, policies, procedures, project documentation, operational records, and other related materials. Exercising sound independent judgment and initiative, managing multiple priorities, and making timely decisions in a dynamic technology environment. Providing technical consultation and guidance to District departments, management, users, vendors, and technical staff regarding infrastructure architecture, technology solutions, complex technical issues, service delivery, and emerging infrastructure technologies. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race, and ethnic backgrounds of community college students, faculty, and staff. Working Conditions Environmental Conditions: Office environment; exposure to computer screens, noise and electrical energy; periodic work in a data center environment with low temperatures and high decibel levels; and extensive contact with faculty and staff. Physical Conditions: Essential and marginal functions require mental and physical fitness to perform necessary job functions with or without accommodations such as extensive use of computer keyboard, sitting or standing for extended periods of time, the ability to lift and carry computer related equipment, and visual acuity for creating computer-generated work and to read printed materials. Position requires travel to District and other locations. Occasional evening, weekend and holiday hours are required to support scheduled maintenance and incident response. Terms of Employment This is a full-time, 12 months per year classified administrator position. The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335. Posting Detail Information Open Date 09/14/2026 Close Date 10/12/2026 Open Until Filled No Posting Number P1081P Additional Application Information The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How Our At Your Service Colleagues Spend Their Day… Every day starts with a positive example. As an At Your Service Colleagues (AYS), you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you’re prepared to support the team and engage customers confidently. In the At Your Service area, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues Be comfortable communicating and collaborating with customers and colleagues Meeting daily sales goal challenges Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Enjoy meeting people, learning about them, and sharing information Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics You can handle electronic devices with no problem Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience. How Our Counter Managers Spend Their Day… Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer. On the floor, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day. You help the team Finish Strong - by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch. You know that service starts with each other. You model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are and What You Will Do Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Collaborate with vendors, personal stylists, and store leadership to optimize outcomes Resolve customer concerns in a professional and customer-first manner Stay informed on new launches, best-sellers, and beauty trends to support team education Manage multiple priorities in a fast-paced environment with strong attention to detail Demonstrate flexibility, sound judgment, and a passion for the beauty industry 3–5 years of relevant retail, beauty, or leadership experience preferred Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. BEAUTY00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. In addition to hourly rate, may receive 3% - 3% on commission eligible net sales
Technical Services Manager For more than twenty years, Tower 23 IT has helped organizations navigate technology, cybersecurity, and compliance challenges so they can operate securely, stay compliant, and grow with confidence. We specialize in Managed IT, Cybersecurity, and Compliance services for defense contractors, healthcare, legal, financial, and other professional service firms that need a trusted partner to help them navigate an increasingly complex technology, security and compliance landscape. We are building a company that creates value for our clients, teammates, and owners, and we're looking for a Technical Services Manager to help lead the next stage of our growth. Our Company Runs on EOS As a member of our team, you can expect: Clear direction. Known expectations. The tools needed to succeed. Open and honest communication. Accountability. Meaningful quarterly conversations. Recognition and reward for high performance. Our Core Values The right candidate will naturally align with our values and demonstrate them through their actions every day. Clients First, Always We act in the best interest of our clients, communicate clearly, and own the client experience from beginning to end. Extreme Ownership We own outcomes, not excuses. We raise issues early, solve problems, and close loops completely. Win Together We help without being asked, share knowledge freely, communicate openly, and put the success of the team above individual recognition. Move with Urgency We act quickly, prioritize effectively, and maintain momentum while preserving quality. Bring Energy We show up engaged, positive, professional, and ready to help clients and teammates succeed. Learn, Improve, Repeat We continuously develop our skills, improve our processes, and share knowledge with others. Adapt & Figure It Out We stay calm under pressure, solve problems creatively, and embrace challenges with resilience and determination. The Technical Services Manager is part of the leadership team, reports to the President and is accountable for the technical standards, architecture, quality, and continuous improvement of all technology services delivered by Tower 23 IT. This role provides leadership for technical operations, project engineering, service delivery standards, tools, and technology stack governance. The Technical Services Manager defines how technical work is performed, ensures client environments meet company standards, leads technical escalations, mentors engineers, and drives continuous improvement across our tools, technologies, systems, and processes. This is a player-coach leadership role that combines hands-on technical expertise with technical team leadership. This role is ideal for an experienced MSP engineer who wants to move beyond solving technical problems and into shaping how technical services are designed, delivered, standardized, and continuously improved across the organization. This is a full-time, in-office leadership role based in North County San Diego. Because this position is responsible for mentoring engineers, driving technical standards, and collaborating closely with leadership, we are seeking candidates who live in North County San Diego and can work from our office daily. This is not a remote or hybrid position. You'll Love This Role If You Enjoy solving root causes instead of repeatedly fixing symptoms. Want to influence technical standards and best practices. Enjoy mentoring and developing engineers. Like creating consistency and reducing chaos. Want a voice in technical decisions that impact clients and the business. Take pride in building scalable systems, processes, and teams. You Get, Want, and Have the Capacity To Lead technical excellence across the company. Drive consistency and standardization across client environments. Develop engineers and raise the technical capability of the team. Improve project quality and technical execution. Balance technical excellence with practical business outcomes. Help build a world-class managed IT, cybersecurity, and compliance practice. What You'll Own Technical Standards & Quality Define and maintain technical standards, reference architectures, and best practices. Drive standardization across Microsoft 365, cloud, security, networking, endpoint, and backup environments. Improve documentation quality and technical consistency. Reduce technical debt and recurring technical issues. Technical Leadership & Escalations Serve as the senior technical escalation resource. Lead root cause analysis and permanent corrective actions. Mentor technicians, systems administrators, and project engineers. Improve the overall technical capability of the organization. Project Design & Implementation Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects. Validate project scope, architecture, and implementation plans. Implement projects at a technical level and successful handoff to support. Technology Stack Governance Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms. Recommend enhancements that improve efficiency, scalability, and service quality. Drive automation and standardization initiatives. Technical Training & Development Develop technical training plans and career growth pathways. Lead technical workshops, mentoring activities, and knowledge-sharing sessions. Build a culture of continuous improvement and technical excellence. You'll Have Success Here If You Think beyond individual tickets and focus on systems and long-term solutions. Enjoy coaching and teaching others. Can communicate effectively with both technical and non-technical audiences. Are comfortable making difficult technical decisions. Believe standards, documentation, and process are critical to success. View leadership as helping others succeed rather than being the hero. Success in This Role Looks Like Fewer recurring technical issues and escalations. Greater consistency across client environments. Stronger documentation and technical standards. Better project outcomes and smoother transitions to support. Increased automation and operational efficiency. A stronger, more capable technical team. Qualifications Required Bachelor’s degree in management information systems (MIS), networking, security or related technology area. 10 years of industry experience 5+ years of experience in Managed Services, IT Consulting, or a similar technical environment. Experience supporting and designing solutions involving: Microsoft 365 and Azure Active Directory, SQL, Exchange Apple Mac / iOS Networking and Firewall technologies Endpoint Management Backup & Disaster Recovery Cybersecurity Technologies Compliance Frameworks including CMMC, NIST, HIPAA Experience serving as a senior escalation resource. Strong written and verbal communication skills. Ability to communicate effectively with business owners, executives, and technical staff. Compensation & Benefits Salary + Bonus Based on Experience and Qualifications Medical Insurance Vision Insurance Dental Insurance Long-Term Disability Insurance Life Insurance Paid Time Off Paid Holidays 401(k) with Company Match Cell Phone Reimbursement Paid Training & Certification Programs Professional Development Opportunities A Final Thought We're not looking for someone who simply wants to solve the hardest technical problems. We're looking for someone who wants to improve how technical services are delivered, establish standards, develop engineers, influence technical direction, and help build an exceptional managed services organization. If that sounds like you, we'd love to hear from you.
The Sr. Associate Product Manager, EOS supports downstream product management and commercial execution for the EOS product portfolio. This role is responsible for supporting sales training, sales enablement, KOL engagement, product feedback management, and cross-functional marketing initiatives that improve adoption, sustained utilization, customer engagement, and product performance. The role reports to the Sr. Product Manager, EOS and works closely with Sales, Upstream Marketing, Medical Education, Quality, Regulatory, Product Development, and other cross-functional teams. Essential Duties and Responsibilities Develops and maintains EOS sales training tools, field-facing materials, onboarding resources, webinars, and related support content to improve sales readiness and consistency. Supports EOS sales enablement initiatives, including outreach materials, account targeting support, customer demonstrations, webinars, and follow-up activities that help advance commercial opportunities. Coordinates with Medical Education, Surgeon Education, and Sales Training to support EOS course content, training events, and surgeon or sales education programs. Supports EOS KOL engagement, peer-to-peer programs, market development events, new KOL onboarding, and ongoing customer engagement activities. Supports Insight Council initiatives, including annual meeting coordination, registry growth initiatives, follow-up planning, and ongoing council engagement. Manages EOSedge complaint and feedback intake processes in support of QMS requirements, partnering with field teams and cross-functional stakeholders to document and communicate product feedback. Helps translate field, surgeon, and customer feedback into product management inputs, marketing needs, launch support, and product improvement opportunities. Contributes to EOS product management and downstream marketing activities, including competitive tracking, sales collateral, customer resources, forecast inputs, event support, and internal communications. Builds strong working relationships with field sales, sales leadership, surgeon customers, KOLs, consulting physicians, and internal cross-functional partners. Represents EOS at internal meetings, customer-facing activities, sales events, trainings, trade shows, conventions, and other business functions. Able to travel up to 40%. Performs other duties as assigned. Requirements Medical device industry experience preferred; spine, orthopedics, imaging, enabling technology, or capital equipment experience preferred. Experience in field sales, sales training, downstream marketing, product management, or commercial enablement preferred. Ability to develop clear sales tools, training materials, presentations, customer resources, and internal communications. Strong communication, interpersonal, organizational, and project management skills. Ability to collect, synthesize, and communicate field, surgeon, and customer feedback to support product and commercial priorities. Strong attention to detail and ability to manage multiple priorities in a fast-paced, matrixed environment. Proficiency with Microsoft Word, Excel, PowerPoint, AI tools, and related business applications required. Education and Experience Bachelor’s degree in Marketing, Business, Life Sciences, Engineering, or related field required; MBA or advanced degree preferred. Minimum of 3 years of related experience, preferably in the medical device industry; or equivalent combination of education and experience. Equal Employment Opportunity & Other Disclosures ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws. For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable). At this time, ATEC Spine does not sponsor employment visas for this position. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Salary Range Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $75,000 to $95,000 Full-Time Annual Salary
Lending Compliance Officer Hybrid | San Diego, CA Compensation: $78,000 - $98,000 annually Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity. Looking for a team that's always asking, "How can we make this even better?" Love the idea of working with innovative tools, supportive teammates, and leaders who value your expertise? Want a role where your ideas can truly influence the future of lending operations? If so, we have an exciting opportunity for a Lending Compliance Officer to help take our Real Estate Originations team to the next level. Read on to learn more! What You'll Do • Be our go-to expert for all things lending compliance! Serve as the go-to resource for lending regulations and help teams understand and follow the rules that protect both our members and the organization. • Identify risks before they become problems. Review lending activities, analyze data, monitor trends, and proactively spot compliance issues so they can be addressed early. • Help keep the lending engine running at its best! Evaluate loan files, disclosures, and operational controls to ensure everything is accurate, effective, and compliant with regulatory requirements. • Be a trusted advisor who helps teams achieve their goals. Work closely with management, auditors, vendors, and cross-functional teams to strengthen controls, improve processes, and support important business initiatives. • Discover insights that help teams work smarter and better! Analyze testing results, audit findings, and lending trends to identify opportunities for improvement and provide actionable recommendations. • Make a lasting impact by improving how we work every day. Help build stronger compliance programs, streamline processes, enhance reporting, and create solutions that support long-term success and member trust. What You'll Bring • Experience: 5+ years of experience navigating compliance, risk, or audit challenges, preferably within financial services. • Technical skills: Love working with data and technology? Bring your expertise in Excel, Microsoft Office, and business systems, with bonus points for Power BI experience. • Expertise: You're the kind of person who can navigate complex lending regulations with confidence and turn them into practical solutions that help the business succeed. • Analytical mindset: Turn numbers into meaningful stories by identifying trends, solving problems, and creating solutions that make a lasting impact. • Influence & collaboration: A natural relationship-builder who can bring people together, influence decisions, and drive meaningful results. • Communication skills: A talent for turning complex regulations into clear guidance, practical solutions, and actionable next steps. What We Offer • A great work environment – our Team Members say so – we’ve won Top Workplaces 5 years including 2026! (#notsohumblebrag) • Great team – our Team Members are the best (well we think so!) • You can’t beat a role in sunny San Diego, but we support fully remote positions too! • 18 days of PTO in your first year plus 12 holidays a year! • 6% 401(k) match! • Full benefits package including medical, dental, vision, life insurance, etc. • Personal concierge benefit through Overalls to help support you (100% employer paid) Why Mission Fed? Our culture is guided by six core values: Integrity • Service • Commitment • Teamwork • Trust • Communication When you join Mission Fed, you'll become part of an award-winning organization that invests in its people, supports professional growth, and remains deeply connected to the communities we serve. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA. Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-Hybrid
*A Career Where Every Day Matters* At Silvergate, we believe that exceptional care begins with exceptional people. Just as every day matters for our residents, we are equally committed to creating a workplace where you feel valued, supported, and inspired. Here, your voice matters, your ideas matter, and the work you do truly makes a difference. AmeriCare Health & Retirement, Inc., is a locally owned and operated San Diego company headquartered in Solana Beach, proudly leads award‑winning senior living communities across North County. With over 300 dedicated team members, we foster a culture built on teamwork, compassion, and professional excellence. *The Opportunity: * Silvergate San Marcos, is seeking an experienced and accomplished Executive Director to lead the community into its next chapter of growth and success. In this highly visible leadership role, you will oversee all operational, financial, and cultural aspects of the community, ensuring exceptional service, regulatory excellence, and a warm, resident‑centered environment. As the Executive Director, you will serve as the face of the community for residents, families, employees, and local partners. You will guide and inspire the management team, strengthen our service culture, and drive occupancy, revenue growth, and long-term financial health. This is an opportunity for a proven senior living leader to take on a meaningful leadership challenge, build on the community's strengths, and make a measurable impact on its future. *What You’ll Do: * * Provide overall leadership and management of the day-to-day operations of the community, ensuring high standards of care, service, and safety. * Maintain a visible presence throughout the community, interacting regularly with residents, families, and team members. * Facilitate positive work environment consistent with Silvergate’s mission to make it a place where every day matters for both employees and residents. * Recruit, hire, train, and develop department leaders and supervisory staff; establish clear expectations and accountability. * Lead and support on-site sales and marketing efforts to achieve occupancy and revenue goals. * Monitor occupancy, staffing levels, expenses, and operational performance to maintain strong financial performance; prepare and review reports as needed. * Manage community operations within approved budgets, including labor, expenses, and vendor oversight. * Ensure accurate billing, collections, and overall financial integrity. * Oversee resident care and services to ensure quality, consistency, and resident satisfaction. * Build strong, compassionate relationships with residents and families, addressing concerns promptly and professionally. * Ensure compliance with all RCFE licensing requirements, state and local regulations, and company policies. * Communicate effectively with staff, corporate partners, and regulatory agencies to resolve issues and support smooth operations. *Minimum Qualifications:* * *Minimum of five years of progressive leadership experience* in senior living, assisted living, healthcare, hospitality, or a comparable service-oriented environment, including significant responsibility for community operations, financial performance, people leadership, and resident experience. Prior Executive Director experience large senior living community is strongly preferred. * *Demonstrated experience leading a complex management team*, including 10 or more direct reports, with responsibility for setting expectations, developing leaders, driving accountability, managing performance, and building a high-performing culture. * *Proven success improving occupancy and financial performance in a competitive or challenging market*, including developing and executing census-growth strategies, partnering closely with sales and marketing, analyzing market and competitive trends, and establishing accountability for measurable results. * *Demonstrated ability to lead a community through periods of occupancy challenge or growth*, with a track record of improving census, strengthening lead conversion and move-ins, supporting resident retention, and positioning the community competitively within its market. * *Demonstrated financial and business acumen*, including experience with budgeting, labor management, expense control, revenue generation, financial forecasting, and using financial and operational metrics to make sound business decisions. * *Demonstrated ability to lead day-to-day community operations*, ensuring consistent service delivery, operational excellence, resident satisfaction, regulatory compliance, and alignment with organizational standards and goals. * *Strong understanding of regulatory and compliance requirements* applicable to senior living and residential care environments, with demonstrated experience identifying operational risk, maintaining compliance, and implementing corrective action. * *Proven ability to resolve escalated resident and family concerns* with professionalism, empathy, sound judgment, and a solutions-oriented approach. * *Demonstrated experience building strong relationships* with residents, families, employees, physicians, vendors, and community partners, with a visible leadership presence and commitment to a high-touch, hospitality-driven resident experience. * *Strong written, verbal, and interpersonal communication skills*, with the ability to communicate effectively across all levels of an organization and with diverse audiences. * *Experience leveraging operational and business technology*, including electronic resident management systems, CRM/sales platforms, workforce or scheduling systems, and Microsoft Office or comparable business applications. * *Bachelor’s degree* in healthcare administration, business administration, hospitality management, gerontology, or a related field, or an equivalent combination of education and relevant leadership experience. * *Current California RCFE Administrator certification* required. *Why Join Silvergate?* We offer a positive, collaborative culture and a mission‑driven commitment to exceptional resident care. Silvergate provides a competitive salary and comprehensive benefits package. Full‑time team members are eligible for Medical, Dental, Vision, Life/AD&D, Health Savings Accounts, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity coverage. We also offer a 401(k) plan with a competitive employer match. *Ready to Make a Difference?* Apply today and become part of a team that believes in compassion, excellence, and the power of human connection. Learn more at: www.SilvergateRR.com. AmeriCare Health & Retirement, Inc. is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The Company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported. Pay: $135,000.00 - $160,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Work Location: In person
San Diego, CA General & Administrative – Information Technology / Non-exempt Full-time / On-site apply for this job Fate Therapeutics is seeking a hands-on, customer-focused IT Support Specialist to provide Tier I and Tier II support across our corporate and laboratory environments. This role will troubleshoot and resolve a wide range of technical issues, support Windows, Microsoft 365, SaaS applications, and end-user devices, and partner with teams across the organization to keep our technology running smoothly. The ideal candidate is a strong problem solver, excellent communicator, and team player who thrives in a fast-paced biotech environment and takes pride in delivering exceptional IT support. This is a full-time non-exempt position located at our corporate headquarters in San Diego, CA. Responsibilities Provide responsive Tier I and Tier II technical support to employees across the organization, including troubleshooting hardware, operating systems, applications, networking, peripherals, and user access issues. Serve as a primary point of contact for day-to-day IT support requests, providing professional, timely, and customer-focused service to all users. Diagnose and resolve desktop, laptop, mobile device, printer, conference room, and peripheral issues, escalating more complex issues to appropriate internal or external resources when necessary. Manage and maintain IT support tickets with clear and complete documentation of the issue, troubleshooting steps, resolution, and follow-up actions. Provision, configure, image, deploy, and refresh Windows workstations and other end-user computing equipment. Perform routine maintenance, troubleshooting, and lifecycle management of computers and IT equipment, including hardware replacement and system refreshes. Support Microsoft 365 applications and other business-critical SaaS applications, including troubleshooting user access and application issues. Assist with user account provisioning, access changes, password and authentication issues, and other basic identity and access management activities in accordance with company policies. Support IT needs associated with laboratory systems, equipment, and software applications in collaboration with research, technical operations, quality, and external vendor teams. Troubleshoot connectivity, workstation, application, and peripheral issues associated with laboratory systems and coordinate with vendors when specialized support is required. Follow established procedures for IT support of systems operating in a regulated or controlled environment, including appropriate documentation, change management, and escalation practices. Assist with IT asset management, including equipment inventory, deployment, replacement, and retirement. Assist with development of user guides, knowledge articles, and training materials related to common IT systems and troubleshooting. Identify recurring issues and proactively recommend improvements to IT processes, systems, and end-user experience. Participate in IT projects and other initiatives as needed, with the flexibility to work across a broad range of responsibilities in a growing biotech environment. Maintain awareness of IT security best practices and assist with implementation of company policies related to endpoint security, access control, data protection, and acceptable use. Qualifications Minimum 2 years of experience providing desktop, service desk, or end-user IT support in a professional environment. Experience supporting a biotech, pharmaceutical, life sciences, or healthcare company is strongly preferred. Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent combination of education, certifications, and hands-on experience. Strong background supporting Microsoft Windows desktop environments, preferably Windows 11 Enterprise, and Microsoft 365 applications. Familiarity with endpoint management, device management, identity and access management, and IT service management/ticketing systems. Experience supporting SaaS applications and troubleshooting user access and authentication issues. Experience working with laboratory systems, scientific instruments, and vendor-supported applications is highly desirable. Understanding of IT support practices in a regulated or controlled environment is a plus, including documentation, change control, and working within established procedures. Strong customer service orientation with the ability to listen, diagnose problems, and explain technical concepts clearly to non-technical users. Excellent verbal and written communication skills. Demonstrated ability to work independently, exercise sound judgment, and proactively identify and resolve problems. Strong organizational skills with the ability to prioritize multiple support requests, projects, and competing deadlines. Collaborative team player who is willing to take on responsibilities outside of a narrowly defined job scope in a small, fast-paced organization. Relevant technical certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or equivalent credentials are preferred. Working Conditions & Physical Requirements Subject to extended periods of sitting and standing, vision to monitor, and moderate noise level. Onsite work at our headquarters and laboratory facilities in San Diego, CA. Compensation The salary offer will be based on a variety of factors, including level, experience, qualifications, internal equity, and location. Fate offers a competitive employment package that includes an annual bonus, equity, and a generous benefits package. The anticipated hourly range for this role is $30.00 - $35.00. The preceding job description indicates the general nature and level of work performed by employees within this classification. Additional and incidental duties related to the primary duties may be required from time to time. Equal Employment Opportunity Fate Therapeutics, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Privacy Notice To learn about how Fate collects and uses job application information, please visit Fate's online Privacy Notice. About Fate Therapeutics, Inc. Fate Therapeutics is a clinical-stage biopharmaceutical company dedicated to bringing a pipeline of induced pluripotent stem cell (iPSC)-derived cellular immunotherapies to patients. Using its proprietary iPSC product platform, the Company has established a leadership position in creating multiplexed-engineered master iPSC lines and in the manufacture and clinical development of off-the-shelf, iPSC-derived cell products. The Company’s pipeline includes iPSC-derived T-cell and natural killer (NK) cell product candidates, which are selectively designed, incorporate novel synthetic controls of cell function, and are intended to deliver multiple therapeutic mechanisms to patients. Fate Therapeutics is headquartered in San Diego, CA. For more information, please visit www.fatetherapeutics.com. Recruitment Fraud Alert Recently, we have been made aware of unauthorized individuals falsely presenting themselves as Fate Therapeutics employees or recruiters as part of online scams or phishing attempts. Impersonators may use the Fate Therapeutics name and logo, as well as employee names and job titles, to gain a job seeker’s personal or banking information or to request payment as a condition of being considered for a position at the company. Fate Therapeutics and its employees are not involved in these scams. Here are a few things to be aware of to help identify recruitment fraud: - Our Talent Acquisition team only corresponds from our @fatetherapeutics.com domain. - At no stage in our hiring process will we require payment or ask you to make deposits in your bank account. - We will only ask for personal information when applying for a position via our Careers page or thereafter. - At no stage during our hiring process will we ask you to click a link to begin a one-way video interview. - We do not use Google Hangouts, WhatsApp, or other third-party messaging platforms to recruit candidates or conduct interviews. Please exercise caution. If something feels off about your interactions, we encourage you to contact us at [email protected] to confirm the authenticity of the message. Your security is important to us, and we appreciate your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
*Join a Company That's Building Something Different.* At *Cali Vibes Plumbing*, we believe homeowners deserve a better plumbing experience—and plumbers deserve a better place to work. We're not interested in creating another high-pressure, corporate plumbing company where technicians are treated like numbers. We're building a team that values craftsmanship, honesty, respect, and taking pride in doing the job right the first time. If you're an experienced plumbing technician who enjoys solving problems, helping customers, and wants to grow with a company that's investing in its people, we'd love to meet you. Good Vibes and great plumbers—that’s what Cali Vibes is all about. *What You'll Do* As a Plumbing Service Technician, you'll diagnose, repair, and install residential plumbing systems while delivering exceptional customer service. You'll represent the Cali Vibes Plumbing brand in customers' homes and help create an experience that homeowners will recommend to their family and friends. *Daily responsibilities include:* * Diagnose residential plumbing issues accurately * Perform plumbing repairs, replacements, and installations * Troubleshoot drain, sewer, water, and gas systems * Explain findings and repair options clearly, honestly, and without pressure * Educate homeowners on their plumbing system so they can make informed decisions—never use high-pressure sales tactics or recommend unnecessary work * Provide outstanding customer service from arrival to completion * Complete digital invoices, estimates, photos, and job notes * Maintain a clean, organized, fully stocked service vehicle * Follow all safety procedures and local plumbing codes * Participate in occasional after-hours on-call rotation * Maintain consistent communication with dispatch and management throughout the day regarding job status, updates, and scheduling * Work closely with dispatch and management to provide an exceptional customer experience *Services You'll Perform* *Our technicians regularly work on:* * Drain cleaning * Hydro jetting * Sewer camera inspections * Water heater repair and replacement * Tankless water heater installation * Leak detection * Water line repairs * Sewer line repairs * Fixture installation * Toilet, faucet and garbage disposal repairs * Water filtration systems * Pressure regulators * Gas line repairs and installations * Repipes * General residential plumbing service *What We're Looking For* We're looking for someone who takes pride in their work—not someone who simply wants to collect a paycheck. *Our ideal technician:* * Has residential service plumbing experience * Can confidently diagnose plumbing issues * Communicates professionally with homeowners * Shows up on time and ready to work * Has a positive attitude * Is dependable and accountable * Takes ownership of their work * Works well independently while also being a team player * Keeps a clean appearance and professional demeanor * Wants to continue learning and growing *Qualifications* *Preferred qualifications include:* * At least 4 years of residential plumbing experience * Valid California driver's license with a clean driving record * Ability to diagnose plumbing systems without constant supervision * Strong troubleshooting skills * Experience using tablets or smartphones for work orders * Ability to lift 75+ pounds * Ability to work in crawlspaces, attics, rooftops, and varying weather conditions * Ability to pass a background check and drug screening Plumbing certifications are a plus but are not required for the right candidate. *What We Offer* We know talented technicians have options. That's why we're committed to creating a workplace where people enjoy coming to work. *Benefits include:* * Competitive compensation based on experience * Performance and growth opportunities * Medical, dental, and vision plans available * Company vehicle (for qualified technicians) * Company-provided uniforms * Modern tools and technology * Ongoing training and professional development * Supportive leadership that values your input * Opportunities for advancement as we continue to grow *Why Cali Vibes Plumbing?* We're a locally owned and operated plumbing company with over 20 years of experience serving homeowners throughout Southwest Riverside County. We're building a supportive culture focused on helping our team succeed. We also believe work should be enjoyable and bring a sense of purpose to what we do every day. *We're building our reputation one customer at a time by providing:* * Honest recommendations * Quality workmanship * Clear communication * Respect for customers' homes * Reliable service * No shortcuts *Our goal is simple:* *Build the kind of company that customers trust and employees are proud to represent.* If that sounds like the kind of team you've been looking for, we'd love to hear from you. *This Position May Be a Great Fit If You Have Experience With:* * Residential Service Plumbing * Plumbing Technician * Service Plumber * Drain Technician * Water Heater Installation * Sewer Repair * Leak Detection * Repipes * Plumbing Maintenance * Plumbing Service & Repair *Not the Right Fit If...* *This position probably isn't for you if you:* * Believe cutting corners is "good enough" * Prefer high-pressure sales over honest recommendations * Struggle with punctuality or reliability * Don't enjoy working directly with homeowners * Aren't willing to be accountable for your work * Prefer working alone without communicating with your team * Aren't interested in learning, improving, or growing with a company Ready to Join the Team? If you're looking for a company that values quality work, treats its employees with respect, and is building something exciting from the ground up, we'd love to meet you. Apply today and help us bring *Good Vibes* to plumbing throughout Southern California. Pay: $50,000.00 - $150,000.00 per hour Benefits: * 401(k) matching * Company truck * Dental insurance * Fuel card * Health insurance * Life insurance * Vision insurance Application Question(s): * Do you live within a reasonable commuting distance of Temecula, Ca? (No more than 30 minutes.) Experience: * Residential Plumbing: 4 years (Required) License/Certification: * Drivers License (Required) * Journeyman Plumber (Preferred) Shift availability: * Day Shift (Required) * Night Shift (Preferred) Work Location: In person
Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals. At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We’re building on our rich history, and we believe our greatest achievements are ahead of us. If you’re passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career! EXECUTIVE DIRECTOR, NEUROLOGY CLINICAL DEVELOPMENT SUMMARY: Ionis is seeking an accomplished clinical development leader to join Neurology Clinical Development as Executive Director. This individual will provide strategic and operational leadership for programs addressing neurologic disorders. The role will provide leadership and support for integrated development strategy, clinical trial planning and execution, regulatory engagement, data interpretation, and cross-functional decision-making from early development through potential registrational pathways. This is a highly visible role for a scientific and organizational leader who can operate at both strategic and hands-on levels. The Executive Director will help shape Ionis’s growing neurology portfolio, including rare pediatric populations; build, maintain and further enhance high-performing cross-functional teams; and translate development strategy into timely, high-quality execution for patients and families. Manage, support, and develop clinical-development professionals, providing strategic guidance, meaningful feedback, and opportunities for continued growth and expanded responsibility. WORK LOCATION: Carlsbad, CA; onsite, hybrid, or remote options available. For remote, travel to Ionis headquarters in Carlsbad is expected approximately once per quarter, in addition to travel required for business meetings, investigator interactions, and scientific or regulatory activities. KEY RESPONSIBILITIES: Provide leadership and support for ongoing programs: the further evolution of integrated development plans, target product profiles, clinical strategies, and development milestones, with flexibility to assume additional programs over time. Provision of leadership and support in internal governance forums and external interactions, clearly communicating strategy, evidence, risks, options, and recommendations to senior leadership. Lead clinical development planning for early-stage programs, including the transition of preclinical assets into first-in-human development and for the progression of clinical programs toward pivotal and registrational strategies. Design and oversee clinical studies in neurology populations, including protocol concepts, endpoint and outcome-measure strategies, dose rationale, patient population definition, feasibility, and operational execution. Partner with Research, Biomarkers, Health Economics and Outcomes Research, Patient Advocacy, and external experts to address natural history, target engagement, pharmacodynamic, biomarker, and clinical outcome-assessment needs. Lead and contribute to regulatory strategies and interactions with health authorities, in partnership with Regulatory Affairs, including submissions, meeting preparation, responses, and development of efficient approaches for Ionis’ programs. Provide scientific and medical leadership during study conduct, including review and interpretation of clinical data, safety and risk assessment, clinical issue resolution, and communication with investigators and study teams. Establish and maintain strong relationships with key opinion leaders, clinical investigators, advocacy organizations, and external scientific advisors in assigned disease areas. Lead and/or support action-oriented cross-functional program teams spanning Clinical Development, Clinical Operations, Statistics, Safety, Regulatory Affairs, Research, Medical Affairs, CMC, Commercial, Market Access, and Patient Advocacy. Lead and/or support the identification of emerging program risks and dependencies; develop mitigation plans and make timely, evidence-based recommendations on critical decisions and Go/NoGo milestones. Contribute to and/or oversee the preparation and review of key clinical and regulatory documents, including protocols, investigator brochures, IND and other regulatory submissions, clinical study reports, briefing documents, publications, abstracts, posters, and presentations. Make, or support others to prepare and deliver, high-quality scientific and program presentations to development and research governance committees, senior management, investigators, partners, and other stakeholders. Oversee program budgets and resource planning in partnership with Project Management and Finance/Development Control. Lead, coach, mentor, and develop direct reports and other clinical development colleagues. Establish clear expectations, decision rights, and accountability; provide support and challenge without micromanagement; and create opportunities for increasing ownership, leadership growth, and career development. Build an inclusive, accountable, and high-performing environment in which program leaders and scientists can grow their influence and operate with appropriate autonomy. Share learnings across the Neurology Clinical Development organization and contribute to department-wide process improvement and corporate objectives. QUALIFICATIONS: MD, PhD, PharmD, or another advanced degree in medicine, neuroscience, pharmacology, biology, or a related scientific discipline with 15+ years of experience. Significant biopharmaceutical industry experience in clinical development, with a demonstrated record of leading early- through mid-stage programs and multidisciplinary project teams. Experience in rare disease, pediatric neurology, neurodevelopmental disorders, epilepsy, or a closely related therapeutic area; experience with genetically defined patient populations is strongly preferred. Demonstrated ability to develop and execute integrated development plans and clinical strategies across more than one program or indication, with the breadth and adaptability to take on additional programs as needed. Experience designing, planning, and executing clinical studies, including studies involving small or heterogeneous patient populations and meaningful endpoint, biomarker, or natural-history challenges. Experience preparing for and participating in regulatory submissions and health-authority interactions, preferably with novel development approaches or rare disease programs. Strong understanding of the end-to-end drug development process, from translational and preclinical development through clinical development and potential registration. Demonstrated scientific credibility through relevant research, publications, clinical practice, or sustained engagement with external experts and the medical/scientific community. Experience working effectively with external partners, investigators, vendors, patient organizations, and key opinion leaders. Experience leading, mentoring, coaching, and developing direct reports and/or cross-functional team members, including individuals growing into broader leadership roles. COMPETENCIES FOR SUCCESS: Strategic thinker who can translate scientific and clinical complexity into clear priorities, decisions, and executable plans. Hands-on, practical, and action-oriented leader who can move work forward in a lean and entrepreneurial environment. Empowering people-leader who sets direction and accountability while giving capable colleagues room to lead, make decisions, and grow. Collaborative leader who builds trust, develops talent, and creates a safe and inclusive environment for high performance Exceptional communication and interpersonal skills, with the ability to influence without relying on hierarchy and to engage effectively with scientific and clinical experts. Rigorous and transparent approach to data, risk, quality, and patient safety. Decisive, resourceful, and comfortable making recommendations in situations of uncertainty or incomplete information. Passion for advancing transformative treatments for patients and families living with neurological disorders. Please visit our website, http://www.ionis.com (http://www.ionis.com/) for more information about Ionis and to apply for this position; reference requisition # IONIS004128 Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits (https://ionis.com/careers#:~:text=Highly%20competitive%20benefits) Full Benefits Link: https://ionis.com/careers#:~:text=Highly%20competitive%20benefits (https://ionis.com/careers#:~:text=Highly%20competitive%20benefits) The pay scale for this position is $269,100 to $339,900 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals. At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We’re building on our rich history, and we believe our greatest achievements are ahead of us. If you’re passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career! EXECUTIVE DIRECTOR, FIELD FORCE EFFECTIVENESS SUMMARY: The Executive Director of Field Force Effectiveness is a high-visibility leadership role that shapes how Ionis’ field organization engages patients, providers, and stakeholders as our commercial portfolio scales. The Executive Director of Field Force Effectiveness will lead the strategic design and enablement of Ionis' field engagement model across the commercial portfolio. This role translates commercial strategy, brand priorities, and omnichannel direction into a cohesive field execution plan — defining how the organization segments and targets customers, structures and deploys its field teams, equips them to engage, and measures whether that engagement delivers results. It oversees the field effectiveness and field operations functions, encompassing segmentation and targeting strategy, field sizing and alignment, deployment design, incentive compensation strategy, account planning, and the operational infrastructure that sustains field execution at scale. The role partners closely with brand, sales, market access. patient services, omnichannel, commercial effectiveness, IT, and field leadership to ensure field plans are executed with precision and adapted as the portfolio evolves. The ideal candidate will bring a strategic mindset, deep field effectiveness expertise, strong analytical rigor, and the ability to influence and align stakeholders at all levels of the organization. Success in this role requires a deep commitment to collaboration, effective stakeholder management, and the ability to tell a compelling story about the team’s strategy and impact. WORK LOCATION: Carlsbad, CA or Boston, MA; Onsite, hybrid, or remote RESPONSIBILITIES: Field Strategy & Go-to-Market Enablement Define and lead Ionis' field engagement model across the commercial portfolio, establishing how each brand engages its customers, which channels carry which messages, and how personal and non-personal promotion reinforce one another Serve as the senior field effectiveness partner to brand and sales leadership, shaping go-to-market strategy from planning through in-market execution and ensuring field implications are addressed in commercial planning Direct customer segmentation and targeting strategy, setting the analytical requirement and business rules that determine which customers the field prioritizes and at what engagement frequency Lead field sizing, structure, and alignment across the portfolio, developing deployment recommendations with explicit rationale tying field investment and territory design to commercial opportunity Support launch planning and readiness by defining field readiness standards, overseeing territory design and targeting for newly deployed teams, and holding cross-functional partners accountable to launch milestones Develop a multi-year roadmap for field effectiveness capabilities, evolving the operating model to support portfolio growth, new therapeutic entries, and increasing go-to-market complexity Advise commercial leadership on field investment tradeoffs, bringing analytically grounded recommendations on where to add, reallocate, or hold field resources Field Operations & Execution Oversight Oversee incentive compensation strategy, design, and governance, ensuring plans motivate the right behaviors, withstand audit, and scale across all field teams Own account planning strategy and methodology, ensuring field teams operate against consistent, data-informed account plans across the portfolio Oversee field operations infrastructure — including fleet, travel and expense, and field meeting operational support — maintaining the reliability the field depends on Build the operating processes, governance, and service standards required to scale field execution as the commercial organization grows, and redesign workflows that won’t scale with growing complexity Ensure the field technology and CRM roadmap supports the engagement model, partnering with IT and CRM so targeting, call planning, and account planning capabilities are delivered inside field workflows Oversee targeted performance analysis across field force activity, territory performance, and incentive compensation outcomes to inform execution and resource allocation Manage vendor partnerships supporting field effectiveness and field operations, ensuring fit-for-purpose capabilities aligned with business needs Team & Cross-Functional Leadership Lead and develop a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement Lead annual budget and capacity planning for the Field Force Effectiveness team Establish the performance framework for field effectiveness — the metrics, dashboards, and operating review cadence by which field productivity is assessed — in collaboration with senior commercial leaders Drive adoption and change management for new tools, processes, and engagement models, treating field adoption as a measured outcome rather than a communication exercise Partner with Commercial & Omnichannel Effectiveness, Omnichannel Strategy, Learning & Development, and IT to ensure an aligned approach to analytics, reporting, and field enablement, with clear ownership boundaries across functions Represent the Field Force Effectiveness team with senior leaders, providing compelling narratives that translate field performance data into strategic insight and action Promote a data-driven culture by embedding actionable field performance insights in commercial decision-making REQUIREMENTS: Bachelor's degree required, ideally in a quantitative or business field (e.g., Economics, Statistics, Business, Health Sciences, Life Sciences); MBA or other advanced degree preferred At least 18+ years of combined experience in commercial operations, field force effectiveness, sales operations, or related functions in biotech/pharma or relevant professional services; experience in a launch or high-growth environment preferred Demonstrated ownership of core field effectiveness disciplines at enterprise scale, including segmentation and targeting, field sizing and alignment, deployment design, and incentive compensation strategy Track record of partnering with brand and sales leadership as a strategic peer, shaping go-to-market decisions rather than solely executing them Proven success leading through significant organizational scale-up, launch, or transformation, with evidence of building processes and governance that sustained growth Strong command of commercial data and analytics, including HCP and account-level data and field performance measurement, with the ability to translate complex analysis into a defensible recommendation Proficiency with CRM and analytics platforms (e.g., Veeva, Salesforce, Tableau, Power BI) sufficient to shape a capability roadmap and challenge technical tradeoffs Exceptional communication and storytelling skills, with ability to influence and align stakeholders at all levels Demonstrated leadership experience and a track record of building and leading teams, effectively partnering across functions to gain alignment, and improving business performance Knowledge of compliance and privacy considerations governing field promotion and healthcare data use Rare disease, specialty, or orphan drug experience preferred, including familiarity with small-population targeting and account-based engagement models Please visit our website, http://www.ionis.com (http://www.ionis.com) for more information about Ionis and to apply for this position; reference requisition # IONIS003897 Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits (https://ionis.com/careers#:~:text=Highly%20competitive%20benefits) Full Benefits Link: https://ionis.com/careers#:~:text=Highly%20competitive%20benefits (https://ionis.com/careers#:~:text=Highly%20competitive%20benefits) The pay scale for this position is $$240,000 to $268,000 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.